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Customer seeking help? Get in touch at: mailto:[email protected]

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TERMS & CONDITIONS OF USAGE


Please review the Terms & Conditions of Usage.


This website is owned and operated by Maelys Cosmetics.

COLLECTION OF INFORMATION

The website actively collects information from its members such as first and last name, age, city and state, email address, gender, birth date, and information through signup forms, applications, voluntary surveys, sweepstakes, contests, purchases, and participation in public forums such as bulletin boards.
The site reserves the right to passively collect information related to site usage such as time spent on site, areas visited, and sites linked to and from. In the future, the site may collect additional information and may install cookies on members' hard drives.
The site allows members to make personal information available in public forums such as bulletin boards, to the extent the members choose to disclose such information.
If a member contacts any employee or affiliated person, a record of that correspondence may be kept.

The site is prohibited from conditioning a member's participation in an activity on the member's disclosing more personal information than is reasonably necessary to participate in such activity.

USAGE OF INFORMATION

Personal information is used for recordkeeping, site management, activities on the site, the fulfillment of requested transactions, and marketing only to members who have consented to such marketing.

Personal information collected from members is not disclosed to third parties, except companies with which the web site is affiliated by common ownership. The site may retain third parties to review certain personal information to advise it on demographic and marketing related issues, typically on an aggregated basis, and only after such third parties have agreed to maintain the confidentiality, security, and integrity of any personal information obtained.
MINORS (CHILDREN)

A parent (or guardian) of a minor may consent to collection and use of that minor's personal information without consenting to the disclosure of that information to third parties.
Parents can review and have deleted the minor's personal information and/or can refuse to permit further collection or use of the minor's personal information, either of which will terminate the minor's membership on the site.

In either case, please send a letter by fax or mail to the contact address listed above:
I do / do not consent (circle one) to the collection and use of my child's personal information by MAELYS Cosmetics, subject to the terms of the terms policy printed above.

Date: __________________________________________________
Parent/Guardian’s Signature: _______________________________
Parent's Name (print): _____________________________________
Minor's Name (print): ______________________________________
Parent's e-mail: __________________________________________

USA billing address:
Maelys Cosmetics USA Inc.
211 Park ave, Manalapan,
country of Monmouth, New Jersey 07726


International (non-USA) billing address:
Maelyseu Cosmetics 2017 Ltd.
Georgiou Griva Digeni 81-83, 1st, 5th and 6th Floors, Nicosia 1090, Cyprus.
*Both addresses are not for products return.

PRIVACY POLICY


MAELYS Cosmetics is the only operator collecting or maintaining personal information through the https://www.maelyscosmetics.com website.
A member (any visitor or other person making use of the website) may contact https://www.maelyscosmetics.com using the following information:
Maelyseu Cosmetics 2017 Ltd



Please review the Terms & Conditions of Usage.

COLLECTION OF INFORMATION
The website actively collects information from its members such as first and last name, age, city and state, email address, gender, birth date, and information through signup forms, applications, voluntary surveys, sweepstakes, contests, purchases, and participation in public forums such as bulletin boards.
The site reserves the right to passively collect information related to site usage such as time spent on site, areas visited, and sites linked to and from. In the future, the site may collect additional information and may install cookies on members' hard drives.
The site allows members to make personal information available in public forums such as bulletin boards, to the extent the members choose to disclose such information.
If a member contacts any employee or affiliated person, a record of that correspondence may be kept.
The site is prohibited from conditioning a member's participation in an activity on the member's disclosing more personal information than is reasonably necessary to participate in such activity.

USAGE OF INFORMATION
Personal information is used for recordkeeping, site management, activities on the site, the fulfillment of requested transactions, and marketing only to members who have consented to such marketing.
Personal information collected from members is not disclosed to third parties, except companies with which the web site is affiliated by common ownership. The site may retain third parties to review certain personal information to advise it on demographic and marketing related issues, typically on an aggregated basis, and only after such third parties have agreed to maintain the confidentiality, security, and integrity of any personal information obtained.

MINORS (CHILDREN)
A parent (or guardian) of a minor may consent to collection and use of that minor's personal information without consenting to the disclosure of that information to third parties.
Parents can review and have deleted the minor's personal information and/or can refuse to permit further collection or use of the minor's personal information, either of which will terminate the minor's membership on the site.
In either case, please send a letter by fax or mail to the contact address listed above:
I do / do not consent (circle one) to the collection and use of my child's personal information by MAELYS Cosmetics, subject to the terms of the privacy policy printed above.

Date: _______________________________
Parent/Guardian’s Signature: _______________________________
Parent's Name (print): _____________________________________
Minor's Name (print): ______________________________________
Parent's e-mail: __________________________________________

Georgiou Griva Digeni 81-83, 1st, 5th and 6th Floors, Nicosia 1090, Cyprus.
*This address is not for products returns.

Email: [email protected]

 

RETURN POLICY


Welcome to our website MAELYS Cosmetics.

We guarantee your satisfaction. The best just got better! Though it's very rare, if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell.

Our Default Return Policy:
Unless other return terms are specified regarding to a particular purchase and/or product the following default return policy shall apply.

If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used.

All returns must be authorized by MAELYS Cosmetics in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton.

Return the unused portion of your item(s) within 15-days from the date of receiving the product. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:
Email: [email protected]
Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time

Refund Instructions:
Please do not ship products without the RMA number. You will be asked to return product(s) to the following address:
USA RETURNS
KLB global LTD
211 Park ave, Manalapan,
country of Monmouth, New Jersey 07726

INTERNATIONAL (NON-USA) RETURNS
Maelys cosmetics
6 Hasadna st’ Petah Tikva, Israel. 4913006

Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).


Once we receive your return, we will gladly exchange your item(s) or return your money.
Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.

Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.