ask us anything!
What are the shipping costs?

Shipping & handling charges are as follows:

We offer free domestic shipping on all U.S. orders.

Standard shipping: CA$15 (free shipping over CA$175!).
*All prices include duties & taxes.

Standard shipping: €4.95 (free shipping over €49!).
*All prices include duties & taxes.

United Kingdom:
Standard shipping: £3.95 (free shipping over £49!).
*All prices include duties & taxes.

Standard shipping: A$19 (free shipping over A$199!).

Rest Of the World:
It depends on the country.
The shipping cost will update automatically in the checkout process.

How long will it take to receive my order?

Please allow 1-2 business days for the orders to be processed, including expedited orders.


  • Orders are usually delivered within 4-6 business days from shipment but due to high demand, we have extended our shipping estimate to 10 days.
  • Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).


  • We offer international shipping to the following countries: Australia, Canada, New Zealand, Singapore & the United Kingdom.
  • Due to high demand - international orders will be delivered within 14-21 business days (estimated).

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Can I get a product sample?

No, we don’t offer samples, but we do offer a hassle-free, 60-day money-back guarantee! Not that you’ll need it, ‘cuz we’re sure you’re gonna love our products, anyway!

What is your product return/exchange policy?

You can read about our return/exchange policy on our shipping & returns page.

I received a damaged product. What should I do?

If the item(s) in your shipment arrive damaged, please keep the box, packing materials and the item(s) and contact us at [email protected] Please include a photo and your order number and we’ll take it from there.

Are your products available at other retailers?

Hell yeah! Why would we keep all this goodness to ourselves? Our products are available at all ULTA Beauty stores nationwide.

Can MAELYS products be used during pregnancy or breastfeeding?

Yes, all of our products are safe for use during pregnancy and when breastfeeding. if using any of our products that warm up - like B-FLAT or B-TIGHT - put a towel between you and little one while feeding.

Are MAËLYS products tested on animals?

We love our furry friends and would never put having a hot bod’ over their safety. We do not test our ingredients or our products on animals and are certified by PETA as a cruelty-free company.

Can men use MAËLYS products, too?

Our products work on all body types and skin types.

Is MAËLYS suitable for all skin types?

You know it! We thoroughly test our products to ensure they’re safe for all skin types!

I’m an influencer - how can I collab with MAELYS?

Email us at [email protected] and let's talk.

How can my company work with MAËLYS?

Email us at [email protected]

How do I subscribe to your emails?

Great question! Not to brag, but not only are our emails hilarious but they’re brilliantly funny, too! All jokes aside, you can subscribe at the bottom of to start receiving discounts, free gifts and early access to product launches directly to your inbox!

How do I unsubscribe from newsletter updates?

Scroll to the bottom of any email and hit the “unsubscribe” button! Ugh, we hate goodbyes…

Can I use multiple promotion codes at one time?

Now that would be the dream, wouldn’t it?! At this time, you can only use one promotional code per order. BUTT, if you join our loyalty club you can redeem points for discounts and use the promo codes simultaneously! Thank us later!

Didn’t find the answer you were looking for?

Shoot us an email at: [email protected]
or slide into our DMs on Facebook or Instagram

Where is MAËLYS located?

MAËLYS Cosmetics USA INC is based in Wilmington, Delaware.

Do you ship internationally?

We offer domestic shipping within the United States.

We offer shipping to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Sweden, Switzerland and the United Kingdom.

Rest of the world:
We offer international shipping to the following countries: Australia, Canada, New Zealand, and Singapore.

How do I know which product is best for me?

Every single one of our products is a targeted solution for a specific skin concern. Each one has its own page on our site with everything you need to know including benefits, ingredients, and best practices for application. Browse through the site, and if you still need some guidance, get in touch with us!

What does “clinically proven” mean?

It means our products have been tested by third-party dermatologists on a panel of real women of all different body types, with a variety of skin concerns. The women do not know which product they are testing, or why, they are simply instructed to apply the product twice a day to the target area. After 28 and 56 days, the dermatologists objectively determine whether the product lived up to its claims. Did it reduce their cellulite? You betcha. Faded their stretch marks? Hell yeah.

How do you build each product fragrance?

We like to make scents of things. Our products are comprised of carefully selected fragrance notes that are known to complement each other. On every product page you’ll find a fragrance pyramid with the deets. The top notes fade the fastest and the base notes linger the longest.

How do you choose your ingredients?

We would never pick favorites…but we did. On every product page you’ll find an ingredients tab which has the top 3 key ingredients. These are our heavy-hitters keeping you tight, firm and drippin’ in sass.

What is a 24-hour patch test, and how do I do one?

A patch test is a simple way of checking whether your skin will have an adverse reaction to a new product.

How to do a patch test:

Choose an accessible and clear patch of skin to test the new product on. It should be an area that you can comfortably leave alone for up to 24 hours (wrist, forearm).

Wash the area first, dry it, and then apply a small amount of the product (about the size of a quarter).

Leave the product on your skin for 24 hours, making sure that the area does not get wet.

Note the results after 24 hours.

If there is no reaction then you can safely use the product. If you experience a rash, redness, or visible skin irritation then it is likely that you have an allergy to the product and should wash the affected area right away. If you’re not sure if you’ve had a reaction then you should consult with your physician.

Can I use multiple promotion codes at one time?

Now that would be the dream, wouldn’t it?! At this time, you can only use one promotional code per order. BUTT, if you join our loyalty club you can redeem points for discounts and use the promo codes simultaneously! Thank us later!

What payment methods do you accept?

We’ll take the lot: Visa, American Express, Mastercard, Discover, Paypal and Afterpay. For subscription orders we accept all of the above methods except Paypal and Afterpay.

Is sales tax applied to my order?

MAËLYS charges taxes and duties for online transactions based on your shipping address and as required by applicable laws.

What do I do if the order I received is incorrect or incomplete?

Contact us and we will fix your order ASAP.

How do I edit or cancel my order?

Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.

If your shipping information is incorrect, please contact us and we will try our best to update your shipping information.

If you receive your order and want to return or exchange it - we’ll be happy to help. For more details on our return/exchange policies and how to make a return/exchange, please see the “returns and exchanges” section.


Last revised: May 2021

    1. General
      1. These Terms of Use set forth the legally binding terms ("Agreement") between us, MAELYS Cosmetics Ltd. ("MAELYS", "Company", "us", "our", and "we”) and yourself ("Client" or "You"), a user of the Website and/or of our Services (as defined below) with respect to your use of the Website(s) located at https://www.maelyscosmetics.com/, https://www.maelyscosmetics.net/, https://www.maelys.co.il/, and/or any domain, sub-domains and/or mobile applications associated therewith ("Website").
      2. By accessing or using the Website and/or Services, You are accepting this agreement and You represent and warrant that You have the right, authority, and capacity to enter into this Agreement. If You do not agree with all of the provisions of this Agreement, including our Privacy Policy, which forms an integral part of this Agreement, please do not access and/or use the Website or Services.
    2. Products
      1. Company may revise, at its sole discretion and at any time, the Website, including but not limited to its design, content, operation, products sold, promotions, sales, or any features offered therein (the "Services").
      2. The mere fact that a certain product was put up for sale on the Website on a certain date does not guarantee the continued offering of such product on the Website in the future. Company does not guarantee any minimum volume, availability or selection.
    3. Purchasing Products on the Website
      1. Subject to the provisions of this Agreement, any lawful holder of a valid credit card may purchase products on the Website, provided they have given the information requested during the purchase process. All PayPal users may also purchase products on the Website subject to PayPal’s terms of use and agreement with Company.
      2. Notwithstanding the aforesaid, Company may disallow a certain Client to purchase products on the Website – due to any reason whatsoever, even in the event such Client has already ordered products on Website in the past. Without derogating from the aforesaid hereinabove, Company may void Clients’ eligibility to place Website transactions in any of the following cases:
        • Incorrect details were provided by the Client during Website registration;
        • Client’s action or inaction impacts or might impact the Website, Services, Company or any third parties;
        • The Services and/or Website were used by a Client to carry out an illegal act under any applicable law or to allow, aid, abet or encourage the carrying out of such act;
        • Client’s breach of the terms of this Agreement.
        • Company shall conduct a credit card check through a clearing company for each transaction payment; the transaction will be approved subject to the credit company’s approval. No transactions will be approved for holders of blocked and/or restricted-use credit cards.
        • In areas with limited access due to security reasons, MAELYS may place products for Clients in an acceptable, nearby location, to be coordinated in advance.
    4. Dates and Supply
      1. It is hereby clarified that you shall have no argument, demand or suit against Company due to shipping, other than arguments related to a breach of the obligations included in this Agreement.
      2. It is clarified that Company shall not be held liable for delays resulting from incorrect details given by a Client, or delays emanating from the shipping company.
    5. Changes and Cancellations
      1. You may cancel a transaction as described in our Returns Policy, and subject to your rights under applicable law.
      2. In the event a Client did not finish an order, including due to failure to complete details, e.g. name and payment method number, within 14 days of placing the order, Company may cancel the order at its sole discretion.
      3. Post-shipping cancellation. A product can be returned within 14 days of purchase provided that no use was made, and it is returned in its original packaging. The product is meant for personal use only; opening the packaging shall be seen as product use. Please see our Returns Policy for more information.
      4. Shipping inspection: you are required to inspect the shipping contents immediately upon receiving it and compare it to both your order and the invoice given to you soon before the shipment, without delaying the courier. Any question or inquiry regarding the supplied order should be referred to customer service via Website’s Contact Page within 24 hours of delivery. In the event the product arrived in any faulty condition, Company shall ensure the supply of a new product to Client at its own expense.
    6. Pricing Updates
      1. Company may change product prices as specified below, at its sole discretion and without being required to provide prior notice.
    7. Taxes and fees
      1. US
        • Items sold on the Website and shipped to locations in the US, including territories may be subject to tax.
        • Shipment to countries outside of the U.S. may be subject to taxes such as VAT, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
        • To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
    8. Payment Method
      1. The Website accepts payment via valid credit cards only or PayPal.
      2. All PayPal users may buy MAELYS products subject to this Agreement, and PayPal's terms of use.
      3. MAELYS reserves the right to stop accepting any payment method on Website, permit the use of other payment methods, and apply various payment arrangements for credit card types or payment methods accepted by MAELYS.
    9. Payment Terms and Schedule
      1. Payment terms and schedule shall be decided by Company. Possible payment dates and number of installments shall be displayed to your approval upon order confirmation.
    10. Promotions, Benefits and Discounts
      1. The Website offers sales promotions, benefits and discounts to its clients. Company may offer promotions, benefits and various discounts on Website as per its needs, and may also, at any time, stop such promotions, benefits and discounts, replace or change them, without being required to provide prior notice.
      2. Company shall not accept and there will be no multiple promotions, benefits or discounts on Website.
    11. Proprietary rights
      1. "Maelys", "Maelys Cosmetics" and the “Maelys" Logo are the trademarks of Company. Company's trademarks may not be used without Company's written permission. Other trademarks, service marks, and trade names that appear on the Website or Services may be registered marks of their respective owners and You are not permitted to use them without the consent of such owners.
      2. Company retains all right, title and ownerships in and of the Website and Services or any part thereof, including without limitation, their design and layout, contents (excluding User Content), copyrights, patents, trademarks, service marks and logos, database whether registered or not (the "Materials"), except as expressly excluded in this Agreement.
      3. You are granted only a limited and revocable right to use the Website and Services, subject to the terms of this Agreement, and for personal use only. Under no circumstances will you acquire any right, interest or title to any part of the Site, Services or Materials.
    12. Acceptable Use Policy; Restrictions On Use
      1. Your use of the Website and Services is subject to the following restrictions:
        • You may not use, sell, rent, lease, copy, modify, distribute, redistribute, license, publicly perform or display, publish, edit, create derivative works from, or otherwise make unauthorized use of the Materials, without the Company's prior explicit written consent; Likewise, You shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Website or Services, without the Company's prior explicit written consent;
        • Except as expressly stated herein, no part of the Website, Services or Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without the Company's prior explicit written consent;
        • You shall not access the Website or Services in order to build a similar or competitive service;
        • You may not use the Website and Services in connection with material which promotes illegal activities, or the violation of any local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights (including, but not limited to, patents, trademarks, trade secrets, copyrights, or any confidential, proprietary or trade secret information of any third party), data protection and privacy, including, but not limited to, content which disseminates another person's personal information without his or her permission;
        • The Website and Services may not be used or accessed by any automated machine, bot, spider, or such other automated feature or service;
        • You shall not impersonate any person or entity or otherwise misrepresent affiliation, connection or association with any person or entity, or use any fraudulent, misleading or inaccurate contact information;
        • You may not remove, circumvent, disable, damage or otherwise interfere with any features of the Website, or attempt to gain unauthorized access to any portion of the Website or Services through any means, or interfere with, corrupt, or disrupt the operation or performance of the Website or the ability of any other person to use the Website or Services, including, without limitation, transmitting content that contain any viruses, worms, Trojan horses, or other destructive items or harmful codes, or placing excessive load on the servers, or attempting to degrade the performance of the servers in any way;
        • You may not violate other users' or third parties' rights to privacy, publicity and other rights, or harvest, scrape, data aggregate, data mine, screen scrape, index or collect data and information about other users or third parties without their consent, whether manually, or automatically with the use of any means, including without limitation bots, crawlers, spiders, sifters and load testers, without the express written consent of the Company, or engage in testing, pen-testing, sniffing or monitoring of the Service, its systems, software or hardware in any way;
        • You may not use the Website or Services in connection with material which a reasonable person could deem to be: offensive, inaccurate, incomplete, abusive, obscene, objectionable, defamatory, libelous, fraudulent or deceptive, indecent, pornographic, profane, threatening, advocating harassment or intimidation, distressing, vulgar, hateful, malicious, harmful for minors, racially or ethnically offensive, advocating racism, bigotry, hatred or physical harm of any kind against any group or individual, or disparaging the religious, political, or legal agenda of any person or entity, or is otherwise inconsistent with this Agreement including any of our policies;
      2. Company reserves the right, at any time, to modify, suspend, or discontinue the Website or Services or any part thereof with or without notice. You agree that Company will not be liable to You or to any third party for any modification, suspension, or discontinuance of the Website or Services or any part thereof.
    13. User Content
      1. "User Content" means any and all information and content that You submit to, or use with, the Website or Services (e.g., user reviews, photos etc.). If you upload User Content to the Website, You hereby represent and warrant that: (a) You are the owner of the User Content, or have sufficient rights and authority thereto; and (b) Your User Content does not violate the Agreement; and (c) your User Content does not contain any virus, adware, spyware, worms, or other harmful or malicious code. You alone are responsible for Your User Content.
      2. By posting or uploading User Content, You hereby grant, and You represent and warrant that You have the right to grant, to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use Your User Content, and to grant sublicenses of the foregoing. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to User Content.
      3. If You provide Company any feedback or suggestions regarding the Website or Services ("Feedback"), You hereby assign to Company all rights in the Feedback and agree that Company shall have the right to use such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback You provide to Company as non-confidential and non-proprietary. You agree that You will not submit to Company any information or ideas that You consider to be confidential or proprietary.
      4. We reserve the right (but have no obligation, except as and to the extent required by applicable law) to review any User Content, investigate, and/or take appropriate action against You in our sole discretion (including removing or modifying Your User Content, terminating Your account, and/or reporting You to law enforcement authorities) if You violate any other provision of this Agreement or otherwise create liability for us or any other person.
      5. Company is not obligated to backup any User Content and User Content may be deleted at any time. Each Website user is solely responsible for any and all of its User Content. Company does not control User Content, nor shall Company be responsible for any User Content. Company makes no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. You are solely responsible for Your User Content. You assume all risks associated with use of User Content, including with regard to any reliance on its accuracy, completeness or usefulness by others, or with regard to any disclosure of Your User Content that makes You or any third party personally identifiable.
    14. Third Party Services
      1. The Website might contain links to third party services, websites and advertisements for third parties (collectively, "Third Party Services"). Such Third Services are not under the control of Company and Company is not responsible for any Third Party Services. Company provides these Third Party Services only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Services. You use all Third Party Services at Your own risk.
      2. When You use a Third Party Service, the applicable third party's terms and policies apply, including such third party's privacy and data gathering practices. You should make whatever investigation You feel necessary or appropriate before interacting with such Third Party Services.
      3. To the fullest extent permitted by law, You hereby release and forever discharge Company (and its officers, employees, agents, successors, and assignees) from, and hereby waive and relinquish, each and every past, present and future disputes, claims, controversies, demands, rights, obligations, liabilities, actions and causes of action of every kind and nature, that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions with, or act or omission of, other Clients or Third Party Services.
    15. Indemnity; Limitation on Liability; Disclaimer of Warranties
      1. You agree to indemnify, defend, and hold Company (and its affiliated companies, subsidiaries, contractors, officers, employees, and agents) harmless, from any claims, suits, actions, liabilities, losses, costs, damages, expenses, and any other liabilities, including without limitation attorneys' fees, made by any third party due to or arising out of (a) Your use of the Website, products or Services, (b) Your User Content, or (c) Your violation of this Agreement or of applicable law (d) a violation of the rights of any other person or entity by you, or of any intellectual property right, publicity, confidentiality, property or privacy right. Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify us and You agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify You of any such claim, action or proceeding upon becoming aware of it.
      3. This Website provides general information in various fields, whether by direct correspondence, articles, ads or other methods. However, it is hereby clarified that the information provided on the Website does constitute or replace medical advice or consultation and should not be regarded as such; Any Client who suffers from any medical issue, including skin problems, allergies or any sensitivities – must consult with a physician prior to using any product. Under no circumstances shall Company be held liable for any use of a product or reliance on any information, in contradiction to the above.
    16. Copyright Policy
      1. Company respects the intellectual property of others and asks that users of our Website and Services do the same. In connection with our Website and Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Website and Services who are repeat infringers of intellectual property rights, including copyrights.
      2. If You believe that one of our users is, through the use of our Website and Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
        • Your physical or electronic signature;
        • Identification of the copyrighted work(s) that You claim to have been infringed;
        • Identification of the material on our services that You claim is infringing and that You request us to remove;
        • Sufficient information to permit us to locate such material;
        • Your address, telephone number, and e-mail address;
        • A statement that You have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
        • a statement that the information in the notification is accurate, and under penalty of perjury, that You are either the owner of the copyright that has allegedly been infringed or that You are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney's fees incurred by us in connection with the written notification and allegation of copyright infringement.

    1. For any copyright related inquiries please contact us using the below details:
      Email: [email protected]
      251 Little Falls Drive
      Wilmington, New Castle, Delaware,
      United States of America
  1. Miscellaneous; Privacy and Data Protection
    1. Privacy. By submitting personal data through the Website or Services, You agree to the terms of Company's Privacy Policy, as may be amended from time to time, which forms an integral part of this Agreement.
    2. Company shall take all reasonable steps to secure the information provided by the user. However, it is clarified that Company cannot perfectly secure its information system and communications against unauthorized penetration and prohibited use by third parties. Therefore, Company shall not be held liable, directly or indirectly, to unauthorized penetrations of others or as a result of actions and/or inactions not under Company’s control.
  2. Amendments to this Agreement
    1. Company reserves the right, at its sole discretion, to periodically amend or revise the terms of this Agreement; material changes will be effective immediately upon the publication of the amended Agreement. Your continued use of the Website or Services, following the amendment of the Agreement, constitutes your acknowledgement and consent of such amendments to the Agreement. The last revision will be reflected in the "Last revised" heading above.
  3. Miscellaneous
    1. The Company may assign its rights according to this Agreement to any third party at its sole discretion. You may not assign or delegate your rights according to this Agreement, without the Company's prior written consent.
    2. If any part of this Agreement is deemed void, unlawful, or for any reason unenforceable or invalid, then that part shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions of the Agreement.
    3. Failure to assert, at any time, any right, or require performance with regard to this Agreement by or on behalf of the Company shall not constitute concession, yield, waiver or relinquishment of any sort, and shall not limit the Company's rights with respect to such breach or any subsequent breaches. A waiver of any breach of any provision of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions of this Agreement.
    4. Use of the Website shall be governed by the laws of the State of Israel.
    5. Exclusive jurisdiction in any matter resulting from use of the Website shall be given to the competent courts of law in Tel Aviv only.
  4. Contact Us.
    1. If you have any questions about our Website or Services, you can contact us at [email protected].


General Overview

The Maelys Loyalty Program Terms and Conditions (the “Program”) is a loyalty program offered by Maelys (the “Company”, “us”, “our” or “we”) to its customers. The Program allows persons who have completed the membership enrolment steps (a “Member”) to collect Points when making purchases on Company website or by completing various engagement tasks ("Points"). Members acquire no vested right to the entitlement of, or to the continued availability of, any particular reward, benefit or redemption level.

The terms and conditions set forth herein (the “Program Terms”) govern the Program. The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions. We encourage Members to review the Program Terms each time they use the Program.

Program Membership

Membership Enrollment

Membership is free and no initial purchase is required in order to become a Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information and indicating your acceptance of the Program Terms. By enrolling in the Program, each Member agrees to the Program Terms, as they may be amended from time to time. Notably, all customers will collect Points, yet, Points redemption can be done only by Program Members, i.e. registered customers.

We are committed to protecting the privacy and security of all personal information collected from Members, as described in our Privacy Policy. By enrolling in the Program you understand that through your use of the Program, you consent to the collection and use of this information. Furthermore, as part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. Additionally, by sharing your email address and as an active customer and Program Member, we or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.

Passwords and Security

In order to enroll in the Program, you will have to register and create an account by providing an email address and password. Only one Program Member account (“Account”) is permitted per person. You are responsible for maintaining the confidentiality of your account credentials. You agree not to use the account credentials of any third party or disclose your account credentials to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete information at all times and inform us of any changes to the information you have provided.

Suspension Rights

If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the Points in such Program Member’s Account, or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. If a Member was awarded Points for an offer or promotion in which a Member purchased product(s) in excess of reasonable quantities, the Points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.

Change in Information

Program Members are responsible to advise the Company immediately of any change to their contact information. The Company will not be responsible for any misidentification resulting in non-eligibility or communications not received by a Program Member, provided that the Company relied on the information, or sent such communication using the contact information then on file from such Program Member.

Inactive Accounts; Account Closure

A Program Member Account is deemed to be inactive if Points are not earned in connection with such Account for one (1) year. Once an Account is deemed to be inactive, all Points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice. Points are reduced to zero upon closure of a Membership.

Reward Method

Points Collection

The Program is Points based and is divided into 3 tiers (the “Tiers”). Each tier has different benefits. The highest tier includes all benefits of lower tiers and more. Our Tiers benefits include, but not limited to, Points Multiplier, Birthday Reward, Free Samples, and Early Access to New Products, Free Shipping (for domestic orders only), Exclusive Full Size Product Rewards, and Free Skin Care Consultation etc. Tiers upgrade or downgrade are based on money spent within a 12 months period. The ratio of money spent to Points will change according to the Tier.

Users can earn Points from making purchases in the Company website (the “Website”) regardless of method of payment, provided that their email address is provided at the time of purchase.

Every $1 USD spent equals to 1 Point received (same as Euro & GBP). For AUD and CAD every $1 AUD/CAD spent equals to 0.5 Points received.

Users can also earn Points for completing various engagement tasks (the "Tasks") in the Website, e.g. reading a blog article, follow the Company on applicable social media platform, write a review etc. Some of the Tasks can be done repeatedly while others can only be done once per user.

All Points will expire after 12 months of inactivity. In this context, inactivity refers to customers who have not earned or redeemed any Points within the selected time frame.

Program Member gets 100 Points for their birthday. If a Program Member enrolls at the same month of his/her birthday, the benefit will be provided to the Program Member in a delay of 30 days from the date of enrollment.

Points Redemption

Only one (1) redemption can be made per order.

Points can be redeemed either: (a) for items identified from time to time by the Company (“Eligible Products”) or (b) in exchange for a discount, whereby every 100 points equals $10 USD (same as Euro & GBP), and every $10 AUD or CAD equals 50 points.

Points can only be redeemed in a certain amount, according to the following options: USD, Euro and GBP – $10/ $20 / $30 / $40; AUD and CAD – $20 / $40 / $60 / $80 (i.e. 100/ 200/ 300/ 400 Points).

A Member must provide his/her email address when redeeming Points to protect the integrity of the Member’s Points balance. Each Member is responsible to ensure that the email address is correct. The Company reserves the right to block redemptions where the email address is inaccurate or incomplete.

In order to redeem Points, whether in exchange for discount or for Eligible Products, a paid product must be in the cart while checking out.

Value; Transferability

Points have no cash value and are not exchangeable for cash. The accumulation of Points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which Points can be collected or redeemed.

Points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any Points so acquired are void.

Return and Exchange

In the event of a return or exchange of any eligible purchase that initially earned Points, such Points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the email address is presented at the time of return or exchange). Points will be deducted at the same rate as they were earned.

Points vs. Coupons

When using both Points and coupon code (which are not for Program Members only) the Points will be deducted first and the coupon code discount will be redeemed later.

Program Members can earn additional Points for referring friends, whereby the referrer and each referral shall receive a $15 USD coupon code.

How do I cancel my subscription?

That’s super-easy! Simply click here, enter your email, pick the subscription plan you want to cancel and click on “cancel this subscription”, that’s it! No extra fees or payments. Ugh, we hate goodbyes…

How does your subscription program work?

With a subscription, you'll get our Body Reshaping Collection once a month at a fixed 15% discount. All automatic, worry-free, and with our same great money-back guarantee. You can cancel or adjust your order at any time, hassle-free.


Last updated: April 2020

Our Commitment to You

Maelys Cosmetics Ltd. and its affiliated companies (together: “Maelys”, "us" or "we") are dedicated to providing clients and site visitors (collectively. "users") with the highest level of transparency and control over the use of their information. In order for us to provide you with our services we are required to collect and process certain personal information about you and your activity.

By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this Information.

When you use our Services, you consent to the collection, storage, use, disclosure and other uses of your Personal Data as described in this Privacy Policy.

We urge you to read this Privacy Policy carefully and make sure that you fully understand and agree to it. If you do not agree to this Privacy Policy, please discontinue and avoid using our Services.


Grounds for Data Collection

What type of data we collect?

Tracking Technologies

How Do We Use the Data We Collect?

With Whom Do We Share Your Personal Data?

Transfer of data outside the EEA (for EU data subjects)

How we protect your information


User Rights

Our Policy Toward Children

Additional Information for California Residents

How to Contact Us?

Updates to This Policy

Grounds for Data Collection

You are not legally required to provide us with your “Personal Data” (meaning any information which may potentially allow your identification with reasonable means), but without it we might not be able to provide you with the full range of, or the best experience while using our websites or the full range of our services (together, the “Services”).

Processing of is necessary for the performance of our contractual obligations towards you, for providing you with our services and the operation of our, to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject.

Our legal basis for collecting and using your Personal Data will depend on the particular purpose for which your data is being processed, however, we generally use the following:

  1. Performance of a contract – We will use this basis for processing necessary to make the Services, including support services, available to you, and to send you service communications.
  2. Consent – In limited cases (where you choose to sign up to receive direct marketing emails, and where you accept cookies on our website) we will process your Personal Data based on your consent. You can withdraw your consent at any time by contacting us using the details provided below.
  3. Legitimate interests – We will process your Personal Data based on our legitimate interests in maintaining and improving our Services, such as for the purpose of understanding how our Services are used and improving them, our customer service and support operations, and protecting and securing our users, ourselves and our Services.
  4. Compliance with a legal obligation - In limited cases we may process your Personal Data where we need to do so to comply with a legal obligation e.g. which is set out in an applicable law, or if we receive an order from a court or regulatory body.

What type of data we collect?

Personal Data

In the course of using the Service, we may ask you to provide us with certain Personal Data to provide and improve the Service, to contact or identify you, to enable you to access certain parts of the Website, and as otherwise indicated in this Policy. We collect the following Personal Data about you:

  • Registration and order information – when you make a purchase on our website, or register to become a Maelys member, we will collect your name, your mailing address, your email address, your telephone number. If you choose to register to our Services using your social media account in addition to the above we will also receive access to personal information included in such account, such as your profile picture and any other information you make available subject to your privacy settings in the applicable social media platform.
  • Information received from you – you may choose to provide us Personal Data voluntarily, such as when you contact us (via a contact form on our Services, e-mail or any other channel, including any support services), or when you provide us with your e-mail address when you sign-up to receive our newsletter or other communications.
  • When using our Website – our webserver will collect your IP-address, and information about your general location (such as city and country).
  • Information from third parties – this includes information we receive from our business partners, and may include Personal Data such as your contact details (name, phone, email) as well as details pertaining to your company, your job description, etc’.

Non-Personal Data

We also collect data about the use of our Service and the characteristics and activities of users, in order to operate it and improve it. We may collect the following non-Personal Data:

  • Technical information – when someone visits, interacts with or uses our Services, including by e-mail or text messages sent to them by us or our Services, we may collect or generate technical data about them. This includes data such as website visits, the browser you are using and its display settings, your operating system, device type, session start/stop time, referral URL, time zone, network connection type (e.g., Wi-Fi, cellular), and cookie information. We collect or generate such data either independently or with the help of third party services, including through the use of “cookies” and other tracking technologies (as further detailed in the Tracking technologies section below). We do not use such data to learn a person’s true identity or contact details, but mostly to have a better understanding on how our users typically use and engage with our Services.
  • When you make a purchase on our Service – we do not collect or save your payment details. These are processed directly by our payment processing providers.

If we combine Personal Data with non-Personal Data, the combined data will be treated as Personal Data. Further Personal Data will only be stored and processed if you voluntarily provide it to us, e.g. through a contact form.

Tracking Technologies

A “cookie” is a small text file that is used, for example, to collect data about activity on our Site. Some cookies and other technologies serve to recall Personal Data, such as an IP address, previously indicated by the user. For example, we may use cookies to store your language preferences or other settings so you do not have to set them up every time you use our Services.

When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies ("Tracking Technologies"). Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics and customize your experience. We and our advertising partners also use Tracking Technologies to improve our advertising practices and make ads and related marketing content we deliver more effective, relevant and enjoyable, including by deploying retargeting and ad measurement and attribution systems. Such data is pseudonymized and only includes advertising identifiers (Advertising IDs), IP addresses, and other interest-based data.

We also use a tool called “Google Analytics” to collect information about use of our Service. Google Analytics collects information such as how often Users visit our site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our Services. Google Analytics collects only the IP address assigned to you on the date you visit our site, and plants a cookie on your web browser to identify you as a unique user the next time you visit. The cookie cannot be used by anyone but Google and we do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is detailed on the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser as described below.

Storing Tracking Technologies

We store Tracking Technologies when you visit or access our Services (typically, when you are access our Website). These are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) – these are called "Third Party Tracking Technologies".

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our Service works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the ads more relevant to your interests. We may also share this information with third parties for this purpose.

How to Manage Your Tracking Technologies Settings

There are various ways in which you can manage and control your Tracking Technologies settings. Please remember that, by deleting or blocking Tracking Technologies, some of the features of the Services may not work properly or as effectively.

  • Below are some links to some commonly used web browsers. Information about cookies is usually found in the "Help" section of the web browser. For other browsers, please consult the documentation that your browser manufacturer provides.
  • Mobile Devices - You can-opt out of certain types of interest-based advertising (or “cross-app” advertising), by accessing the “settings” on your device:
    • If you're using an Apple device you can configure your device to limit ad tracking to by clicking on "settings" > "privacy" > "advertising" and toggling "limit ad tracking" to ‘on.’
    • If you're using an Android device you can opt out of most app-based tracking for advertising by opening the "Google Settings" app on your device, selecting "Ads", and then selecting the option to opt-out of interest-based ads.

      Please note that the above information may change when manufacturers update their systems. Also note, that your device may use another platform, not described above. In that case, please consult the manufacturer documentation for further instructions.
  • You can also turn off certain third party targeting and advertising cookies by visiting the following link: Network Advertising Initiative.

How Do We Use the Data We Collect?

  • Provision of service - for the provision and improvement of our Services, including for support and to respond to your queries.
  • Service announcements - we will use your Personal Data to communicate with you and to keep you informed of our latest updates to our Services and offer you service offers.
  • Marketing purposes - we may use your Personal Data (such as your email address or phone number). For example, by subscribing to our newsletter you will receive tips and announcements straight to your email account. We may also send you promotional material concerning our services or our partners' services (which we believe may interest you), including but not limited to, by building an automated profile based on your Personal Data, for marketing purposes.
    • Opt-out of receiving marketing materials - You may choose not to receive our promotional or marketing emails (all or any part thereof) by clicking on the “unsubscribe” link in the emails that you receive from us.

      Please note that even if you unsubscribe from our promotional or marketing emails, we may continue to send you service-related updates and notifications, or reply to your queries and feedback you provide us.

      Please note that even if you opt-out, we may still use and share your Personal Data with third parties for non-marketing purposes (for example to provide our Services, fulfill your requests, communicate with you and respond to your inquiries, etc.). In such cases, the companies with whom we share your Personal Data are authorized to use your Personal Data only as necessary to provide these non-marketing services.
  • Analytics, surveys and research - from time to time, we may conduct surveys or test features, and analyze the data we have to develop, evaluate and improve these features, all in order to improve our Service and think of new and exciting features for our users.
  • Protecting our interests - we may use your Personal Data when we believe it’s necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our services and protect the rights and property of Maelys, its users and/or partners.
  • Enforcing of policies - we may use your Personal Data in order to enforce our policies, including but not limited to our client agreement.
  • Compliance with legal and regulatory requirements - we may use your Personal Data to investigate violations, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process.

With Whom Do We Share Your Personal Data?

  • Internal concerned parties - we share your information with companies in our group, as well as our employees, in order to provide you with our services.
  • Business partners - we share your information with business partners, such as storage and analytics providers who help us provide you with our Service. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf, but they are obligated to comply with this Privacy Policy and may not use your Personal Data for any other purpose.
  • Compliance with laws and law enforcement entities - we cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party's property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.
  • Merger and acquisitions – we may share your data if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your data in accordance with the terms of this Privacy Policy.

Transfer of data outside the EEA (for EU data subjects)

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

How we protect your information

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us.

While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account. You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use. You should also be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the service, and you do so at your own risk.


We will retain your Personal Data for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, trading information, account opening documents, communications and anything else as required by applicable laws and regulations.

User Rights

European Union Users

If you reside in the EU, you may request to:

  • Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.
  • Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.
  • Request rectification of your Personal Data that is in our control.
  • Request erasure of your Personal Data.
  • Object to the processing of Personal Data by us.
  • Request to restrict processing of your Personal Data by us.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

California Users

To view the California Consumer Privacy Disclosure section of this Privacy Policy, click here

You have the right to:

  • Request that we disclose to you (the "Right to know") (i) the categories of personal information we collected about you and the categories of sources from which we collected such information; (ii) the specific pieces of personal information we collected about you; (iii) the business or commercial purpose for collecting personal information about you; and (iv) the categories of personal information about you that we shared or disclosed and the categories of third parties with whom we shared or to whom we disclosed such information in the preceding 12 months.

    This information is provided in the California Consumer Privacy Disclosure section of this Privacy Policy, click here.
  • Request that we delete personal information we collected from you subject to certain exceptions.
  • To not be discriminated against in pricing and services because you exercise any of your rights under the CCPA (as defined below).
  • To opt out of the sale of your personal information.

    More information on this right is provided in the California Consumer Privacy Disclosure section of this Privacy Policy, please click here to review it.

You can designate an authorized agent to make a request under the CCPA on your behalf if:

  • The authorized agent is a natural person or a business entity registered with the Secretary of State of California;
  • You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your Right To Know or your right to request deletion, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below. If you provide an authorized agent with power of attorney pursuant to Probate Code §4000–4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

Submitting a request

Under applicable law, when you submit a request regarding any of the aforementioned rights, please note that your request must:

  • Provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative.
  • Describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it.
  • Do Not Sell My Personal Information

We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Our Policy Toward Children

We understand the importance of protecting children’s privacy, especially in an online environment. The Site and Services are not designed for or directed at minors under the age of 16 years old (“Minors”). We do not knowingly collect any Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, he or she should contact us using the details provided above.

Additional Information for California Residents

This part of the Privacy Policy addresses the specific disclosure requirements under the California Consumer Privacy Act of 2018 (Cal. Civ. §§ 1798.100–1798.199) and the California Consumer Privacy Act Regulations by the Attorney General (collectively, "CCPA").

Collecting Personal Information

In the preceding twelve (12) months, we have collected the following categories of Personal Information:

Category of Personal Information Collected Personal Information Collected Categories of Sources of Personal Information Business Purpose for Collection
A. Identifiers Name, email address, social media identifier, IP address, username
  • Directly from consumers.
  • Directly or indirectly from activity on our website by cookies or other tracking technologies.
  • From third parties that interact with us, including social networks, advertising networks and other publicly available sources.
  • Operate our Services
  • Product development and improvement
  • Customer service
  • Detecting and protecting against security events
  • Internal analytics and reporting
  • Internal research
  • Maintaining and enhancing service, debugging
  • Auditing consumer interaction & transactions
  • Advertising and direct marketing
  • Detecting/Protecting against security events, preventing fraud and abuse of our policies
  • Compliance purposes and meeting legal and regulatory requirements
B. Personal Information Categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)) Name
C. Internet or Other Electronic Network Activity Information Interaction with our Services
  • Advertising networks
  • Data analytics providers
  • Directly from consumer’s device by using cookies or other tracking technologies.
D. Geolocation Data Country, State Directly from consumer’s device by using IP address
E. Inferences drawn from any of the personal information listed above to create a profile or summary about An individual’s preferences and characteristics
  • Advertising networks
  • Social networks
  • Directly from consumer’s device by using IP address, or as directly submitted by the consumer, or as made available on publicly available sources or social media pages.
F. Commercial Information Transaction information, purchase history Internal record of transactions.

Sharing Personal Information

In the preceding twelve (12) months, we have disclosed personal information (as mentioned above) to, or allowed access to personal information by, the following categories of recipients:

  • Data analytics vendors
  • Quality assurance vendors
  • Cloud storage Providers
  • Payment and auditing processors
  • Service providers
  • Advertising networks and marketing affiliates

Selling Personal Information

We do not "sell" personal information about our users as most people would typically understand this term. However, we do allow certain third-party advertising partners to collect pseudonymized information about consumers through our Services for purposes of serving ads and related marketing materials that are relevant (including related activities such as campaign measurement and analytics, fraud detection and reporting). In this context, we "sell" resettable advertising identifiers and IP addresses with our advertising partners. These mobile advertising IDs allows developers and marketers to track activity for advertising purposes and are used to enhance the personalization of ads.

You may opt out from the "sale" of your personal information by: (a) using our [Opt-Out mechanism available here]; (b) resetting these identifiers from within your device or limit ad tracking for your device as mentioned in the Tracking Technologies section of this Privacy Policy; (c) you may also contact us, by using the contact details provided below.

How to Contact Us?

If you wish to exercise any of the aforementioned rights, or receive more information, please contact: [email protected].

Maelys EU representative information:

2A cheilonos str.
The riverside Forum
1101 Nicosia, Cyprus

Updates to This Policy

This Privacy Policy is subject to changes from time to time, in our sole discretion. The most current version will always be posted on our website (as reflected in the "Last Updated" heading). You are advised to check for updates regularly. In the event of material changes, we will provide you with a notice. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Privacy Policy.

How do I use my Refer A Friend voucher?

You’ll get a personal coupon code to use during checkout and bag the discount. It’s that simple.

I referred my friend, when will they get their voucher?

Once you’ve sent them an invite to shop MAËLYS - they immediately get an email/DM/SMS with the deal. They need to click on the link and follow the simple instructions to get their code.

How long does it take to get my Refer A Friend voucher?

As soon as your friend makes their purchase with their personal coupon code! If your friend made a purchase with their personal coupon code and you didn’t get your own code - contact us and we’ll be happy to help.

Why isn’t my referral code working?

Oops, that’s not supposed to happen. contact us with a screenshot of the email you got and we’ll be happy to help.

Why haven’t I received my referral code?

First, call your friend (or text, like any normal person would) and check if they indeed used their code to make a purchase. They MUST make a purchase in order for you to get your $15 off. If your friend made a purchase with their personal coupon code and you didn’t get your code - contact us, and we’ll be happy to help. contact us and we’ll be happy to help.

How does Refer A Friend work?

Use our system to send your friend an email/DM/SMS. Your friend receives their coupon code and goes shopping. Once your friend has made a purchase using their personal coupon code - you will get an email with your code for $15 off! And yes, you can refer as many friends as you like! Bring ‘em alllllll.
Click here to start

Do I need to set up an account to place an order?

Well, you don’t HAVE to, but if you check out as a guest, you’ll be missing out on exclusive offers, birthday gifts, early access, and a bunch of cool other stuff!

How do I register or sign in?

To log in or sign up click on the avatar on the top of the site and follow the steps as shown

I forgot my password. What do I do?

Happens to all of us. Simply click on the “Forgot Password” link during the login process and follow the instructions to set up a new one.

Your satisfaction is guaranteed at MAËLYS Cosmetics. If for any reason you are not satisfied with a product directly purchased from our website and wish to return or exchange it, you may return the product for a refund or make a free exchange.

How long will it take to receive my order?

All orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.

  • Orders are usually delivered within 4-6 business days from shipment but due to high demand, we have extended our shipping estimate to 10 days.
  • Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).


  • Europe:
    We offer shipping to the following European countries: Austria, Belgium, Denmark, Finland,
    France, Germany, Greece, Italy, Netherlands, Norway, Sweden, Switzerland &
    the United Kingdom.

    Rest of the world:
    We offer international shipping to the following countries: Australia, Canada, New Zealand, and Singapore.
  • Due to high demand - international orders will be delivered within 14-21 business days (estimated).

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

What are the shipping costs?

Shipping & handling charges are as follows:

We offer free domestic shipping on all U.S. orders.

Standard shipping: CA$15 (free shipping over CA$175!).
*All prices include duties & taxes.

Standard shipping: €4.95 (free shipping over €49!).
*All prices include duties & taxes.

United Kingdom:
Standard shipping: £3.95 (free shipping over £49!).
*All prices include duties & taxes.

Standard shipping: A$19 (free shipping over A$199!).

Rest Of the World:
It depends on the country.
The shipping cost will update automatically in the checkout process.

How can I track my order?

It's super easy! Just Click here and enter your order or tracking number.

Do I have to sign for my package upon arrival?

Nope, just make sure your package is being delivered to a secure location.

What do I do if my package is lost?

If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for US orders and within 30 days for international orders, and we’ll be happy to assist you.

If your package is listed as delivered according to tracking information, but you still have not received it, please contact us promptly via email, and we’ll be happy to assist you. Orders returned to us due to invalid shipping information can be resent. However, the customer will be responsible for the shipping costs.

Damaged or defective items

If the item(s) in your shipment arrive damaged, please keep the box, packing materials and the item(s) and contact us at [email protected] Please include a photo and your order number and we’ll take it from there.

Duties and taxes for international orders.

All duties and taxes are included in international orders during placement. No additional charges will be added at delivery.

Shipping policy

Please allow 1-2 business days for the orders to be processed, including expedited order.


  • Orders are usually delivered within 4-6 business days from shipment but due to high demand, we have extended our shipping estimate to 10 days.
  • Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).


  • Europe:
    We offer shipping to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Sweden, Switzerland and the United Kingdom.

    Rest of the world:
    We offer international shipping to the following countries: Australia, Canada, New Zealand, and Singapore.
  • Due to high demand - international orders will be delivered within 14-21 business days (estimated).

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Returns & exchange policy

For U.S and UK orders:

To return any item(s) using a prepaid shipping label, please email us at [email protected] with the following subject line: "REFUND - ORDER #12345678".

In the body of the email, please include the product(s) you would like to return and the reason(s), and our customer service team will take care of the rest.

Once you receive the label from our team, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy, as listed below, we will refund your order automatically (shipping costs excluded). If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • All of our products can be returned or exchanged within 60 days of the purchase date.
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

If you experience any problems in downloading your return label, please reach out to [email protected] with your order number, the products you’d like to exchange or return, and a short explanation of the reason, and we’ll take care of the rest.

P.S. returned products will be donated to Project Beauty Share, a non profit that provides cosmetic products to women in need.

For International orders:

In order to return your order please send it back to us via a traceable method to the address written below. Please make sure to keep the tracking information should we need it for tracking purposes.

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy, as listed below, we will refund your order automatically (shipping costs excluded). If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • All of our products can be returned or exchanged within 60 days of the purchase date.
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

Send your item via traceable method to the following address:

6 Princess Rd. Unit 7
Manalapan NJ 08648

Sorry, we can’t accept COD deliveries.

MAELYS Cosmetics reserves the right to change and update this return policy at any time.

You are welcome to contact customer service with any questions by email at [email protected]


MAËLYS is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility of our website and by doing so aim to substantially conform to available standards and guidelines.

If you have any issues with accessing this website please contact us by emailing: [email protected]

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With a subscription, you'll get your favorite MAELYS products once a month, at a fixed discount of 15%.
You can cancel your subscription at any time. Your credit card will only be charged when your order ships. The discount applied every time is 15% off.


Due to high demand, we’re limiting
the number of packages each customer
can purchase to one per customer


Below are all the countries we currently ship to.
If your country is not listed, we are not able to ship there currently. We are constantly working to ship to additional countries so please check out the list for updates.

New Zealand
United Kingdom
United States Of America