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FAQ

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How do I know which product is best for me?
All the information about our products is available on this site. Simply click on the product that interests you to discover everything you need to know about it. If you’re still not sure - you can simply contact us and ask!
Do you ship everywhere?
We currently ship internationally - except for a few countries. For more information please refer to our Shipping & Returns page.
What are the shipping costs?
Shipping & Handling Charges are as follows:
USA:
$5.95 flat fee for all states within the USA (free shipping over $50!)
Australia:
$12 flat fee for all Australia orders under $100 (free shipping over $100)
EU countries:
$25 flat fee for all EU countries
Rest Of the World:
It depends on the country.
The shipping cost will update automatically in the checkout process
Please Note: Packages are subject to taxes and duties upon arrival, the amount depends on your country.
How long will it take to receive my order?
All orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.

Domestic

  • Orders in the US are delivered within 3-5 business days from shipment (estimated)
  • Orders destined for APO/FPO/DPO are delivered within 7 business days from shipment (estimated)
  • Orders destined for Alaska, Hawaii and Puerto Rico are delivered within 7 business days from shipment (estimated)

International

  • We currently ship internationally - except for a few countries. Click here to view the full list
  • International orders will be delivered within 7-14 business days (estimated)
All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

For information regarding duties & taxes for international orders - please refer to our Shipping & Returns page.
Can I get a product sample?
Samples are not available at this stage. We apologize, but rest assured - every single one of our products is worth trying; and if you’re not completely satisfied we offer a 60-Day, 100% results guarantee.
What is your product return/exchange policy?
You can read about our return/exchange policy on our Shipping & Returns page.
I received a damaged product. What should I do?
If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at [email protected] with a picture and order number and we will take care of the rest.
Are your products also available at other retailers?
You can get our B-TIGHT Booty mask at Sephora.com. In the future, more products will be available at other retailers - stay tuned and keep an eye on @maelys_cosmetics on Instagram on Facebook for all our latest offers and updates!
Can MAELYS products be used during pregnancy or breastfeeding?
Some of our products are not recommended to use during pregnancy or breastfeeding.
FLAWLESS WRINKLE FILLER - Is not recommended to use during pregnancy or breastfeeding since the formula contains Vitamin A.
B-TIGHT BOOTY MASK - Is safe to use during breastfeeding. However, it is not recommended to use during pregnancy since the formula contains active ingredients that boost your blood circulation.
FLIRT LIP PLUMPING KIT - You can use the Lip Scrub as much as you like. However, the active Lip Puff is not recommended for use during pregnancy since the formula contains active ingredients that boost blood circulation.
GLAMOUR GOLD KIT - Is safe to use during breastfeeding. However, since the formula of the serum and mask contains powerful active ingredients - it is not recommended to use during pregnancy.
MIRACLE - We recommend you consult with your doctor before using this product during pregnancy or breastfeeding.
B-FLAT BELLY FIRMING CREAM - Is not recommended to use during pregnancy or breastfeeding.
B-PERKY BREAST MASK - is not suitable for use during breast-feeding. We recommend consulting with your doctor before using B-PERKY during pregnancy.
Do MAELYS products contain Parabens?
NO! We make sure to keep you Healthy! All our products are Paraben Free and are made with NO Mineral Oils, NO SLES, NO SLS, NO UREA, NO Phthalates and NO Sulfates!
Are MAELYS products tested on animals?
Absolutely not! We do not test on animals. All MAELYS products are animal cruelty-free ❤
Can men use MAELYS products too?
Of course! All our products are also suitable for men.
Didn’t find the answer you were looking for?
You can simply email us at: [email protected]
Or send us a message via Facebook or Instagram

Unfortunately, we currently do not ship to the countries listed below:

United Arab Emirates
South Africa
India
Mexico
Hong Kong SAR, China
Philippines
Indonesia
Chile
Mauritius
Peru
Kuwait
French Polynesia
Qatar
Thailand
Reunion Island
Sri Lanka
Oman
New Caledonia
Saudi Arabia
Maldives
Colombia
Luxembourg
Uruguay
Argentina
Lebanon
Brazil
Bermuda
Bahrain
Costa Rica
Botswana
China
Slovenia
Jordan
Pakistan
Bulgaria
Greenland
Romania
Taiwan
China
Albania
Zimbabwe
Egypt
Trinidad and Tobago
Ecuador
Paraguay
Cayman Islands
El Salvador
Dominican Republic
Tunisia
Jamaica
Kenya
Nicaragua
Russia
Afghanistan
Latvia
Israel
Zambia
Namibia
Swaziland
Papua New Guinea
Ghana
Brunei
Palau
Equatorial Guinea
Burundi
Mozambique

We are constantly working to ship to additional countries so please check out the list for updates.

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