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FREE SHIPPING ON U.S ORDERS OVER $50

FAQ

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These are the questions we get asked the most

How do I know which product is best for me?
All the information about our products is available on this site. Simply click on the product that interests you to discover everything you need to know about it. If you’re still not sure - you can simply contact us and ask!
Do you ship everywhere?
Yes, we ship worldwide!
What are the shipping costs?
Shipping & Handling Charges are as follows:
USA:
$4.95 flat fee for all states within the USA (free shipping over $50!)
Australia:
$12 flat fee for all Australia orders under $100 (free shipping over $100)
Rest Of the World:
$10 flat fee for all international countries (free shipping over $100)
Please Note: Packages are subject to taxes and duties upon arrival, the amount depends on your country.
How long will it take to receive my order?
Orders in the US will take up to 5 business days
Orders in Europe will take up to 10-12 business days
Other countries will take up to 14-20 business days
Can I get a product sample?
Samples are not available at this stage. We apologize, but rest assured - every single one of our products is worth trying; and if you’re not completely satisfied we offer a 60-Day, 100% results guarantee.
What is your product return/exchange policy?
We offer a 60-day 100% results guarantee. That means that if you're not happy with your product, just email us at [email protected] for information about our return process. If you haven’t achieved the results you were looking for, simply contact our Customer Care team to request an exchange of another product of your choice from our website. (Please refer to our terms and conditions for more information.)
I received a damaged product. What should I do?
If you received a damaged product, simply contact our customer service team and we will ensure a replacement as soon as possible.
Are your products also available at other retailers?
You can get our B-TIGHT Booty mask at Sephora.com. In the future, more products will be available at other retailers - stay tuned and keep an eye on @maelys_cosmetics on Instagram on Facebook for all our latest offers and updates!
Can MAELYS products be used during pregnancy or breastfeeding?
Some of our products are not recommended to use during pregnancy or breastfeeding.
FLAWLESS WRINKLE FILLER - Is not recommended to use during pregnancy or breastfeeding since the formula contains Vitamin A.
B-TIGHT BOOTY MASK - Is safe to use during breastfeeding. However, it is not recommended to use during pregnancy since the formula contains active ingredients that boost your blood circulation.
FLIRT LIP PLUMPING KIT - You can use the Lip Scrub as much as you like. However, the active Lip Puff is not recommended for use during pregnancy since the formula contains active ingredients that boost blood circulation.
GLAMOUR GOLD KIT - Is safe to use during breastfeeding. However, since the formula of the serum and mask contains powerful active ingredients - it is not recommended to use during pregnancy.
MIRACLE - We recommend you consult with your doctor before using this product during pregnancy or breastfeeding.
B-FLAT BELLY FIRMING CREAM - Is not recommended to use during pregnancy or breastfeeding.
Do MAELYS products contain Parabens?
NO! We make sure to keep you Healthy! All our products are Paraben Free and are made with NO Mineral Oils, NO SLES, NO SLS, NO UREA, NO Phthalates and NO Sulfates!
Are MAELYS products tested on animals?
Absolutely not! We do not test on animals. All MAELYS products are animal cruelty-free ❤
Can men use MAELYS products too?
Of course! All our products are also suitable for men.
Didn’t find the answer you were looking for?
You can simply email us at: [email protected]
Or send us a message via Facebook or Instagram
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