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Faq
How do I know which product is best for me?

All the information about our products is available on this site. Simply click on the product that interests you to discover everything you need to know about it. If you’re still not sure - you can simply contact us and ask!

Do you ship everywhere?

We currently ship internationally - except for a few countries. For more information please refer to our Shipping & Returns page.

What are the shipping costs?

Shipping & Handling Charges are as follows:
USA:
$5.95 (free shipping over $75!)
Canada:
CA$15 (free shipping over CA$100!)
Australia:
AU$19 (free shipping over AU$120)
EU countries:
€22 including VAT for all orders
United Kingdom:
£9 for all orders
Rest Of the World:
It depends on the country.
The shipping cost will update automatically in the checkout process
Please Note: Packages are subject to taxes and duties upon arrival, the amount depends on your country.

How long will it take to receive my order?

All orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.
Domestic

  • Orders in the US are delivered within 3-5 business days from shipment (estimated)
  • Orders destined for APO/FPO/DPO are delivered within 7 business days from shipment (estimated)
  • Orders destined for Alaska, Hawaii and Puerto Rico are delivered within 7 business days from shipment (estimated)

International
  • We currently ship internationally - except for a few countries. Click here to view the full list
  • International orders will be delivered within 7-14 business days (estimated)
All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email. For information regarding duties & taxes for international orders - please refer to our Shipping & Returns page.

Can I get a product sample?

Samples are not available at this stage. We apologize, but rest assured - every single one of our products is worth trying; and if you’re not completely satisfied we offer a 60-Day, 100% results guarantee.

What is your product return/exchange policy?

You can read about our return/exchange policy on our Shipping & Returns page.

I received a damaged product. What should I do?

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at [email protected] with a picture and order number and we will take care of the rest.

Are your products also available at other retailers?

You can get our B-TIGHT Booty mask at Sephora.com. In the future, more products will be available at other retailers - stay tuned and keep an eye on @maelys_cosmetics on Instagram on Facebook for all our latest offers and updates!

Can MAELYS products be used during pregnancy or breastfeeding?

Some of our products are not recommended to use during pregnancy or breastfeeding.
FLAWLESS WRINKLE FILLER - Is not recommended to use during pregnancy or breastfeeding since the formula contains Vitamin A.
B-TIGHT BOOTY MASK - Is not recommended during breastfeeding or during pregnancy since the formula contains active ingredients that boost your blood circulation.
FLIRT LIP PLUMPING KIT - You can use the Lip Scrub as much as you like. However, the active Lip Puff is not recommended for use during pregnancy since the formula contains active ingredients that boost blood circulation.
GLAMOUR GOLD KIT - Is safe to use during breastfeeding. However, since the formula of the serum and mask contains powerful active ingredients - it is not recommended to use during pregnancy.
MIRACLE - We recommend you consult with your doctor before using this product during pregnancy or breastfeeding.
B-FLAT BELLY FIRMING CREAM - Is not recommended to use during pregnancy or breastfeeding.
B-PERKY BREAST MASK - is not suitable for use during breast-feeding. We recommend consulting with your doctor before using B-PERKY during pregnancy.

Do MAELYS products contain Parabens?

NO! We make sure to keep you Healthy! All our products are Paraben Free and are made with NO Mineral Oils, NO SLES, NO SLS, NO UREA, NO Phthalates and NO Sulfates!

Are MAELYS products tested on animals?

Absolutely not! We do not test on animals. All MAELYS products are animal cruelty-free ❤

Can men use MAELYS products too?

Of course! All our products are also suitable for men.

Didn’t find the answer you were looking for?

You can simply email us at: [email protected]
Or send us a message via Facebook or Instagram

SHIPPING & RETURNS

Your satisfaction is guaranteed at MAËLYS Cosmetics. If for any reason you are not satisfied with a product directly purchased from our website and wish to return or exchange it, you may return the product for a refund or make a free exchange.

Returns & exchange policy

For U.S orders:

To return any item(s) using a prepaid shipping label, please email us at [email protected] with the following subject line: "REFUND - ORDER #12345678".

In the body of the email, please include the product(s) you would like to return and the reason(s), and our customer service team will take care of the rest.

Once you receive the label from our team, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).

  • B-Tight, B-Flat and B-Perky can be returned or exchanged within sixty (60) days of the purchase date. All other products can be returned or exchanged within thirty (30) days of the purchase date
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

If you experience any problems in downloading your return label after clicking the link above, please reach out to [email protected] with your order number, the products you’d like to exchange or return, and a short explanation of the reason, and we’ll take care of the rest.

For International orders:

In order to return your order please send it back to us via a traceable method to the address written below. Please make sure to keep the tracking information should we need it for tracking purposes.

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy (as listed below) - we will refund your order automatically. If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • B-Tight, B-Flat and B-Perky can be returned or exchanged within sixty (60) days of the purchase date. All other products can be returned or exchanged within thirty (30) days of the purchase date
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

Send your item via traceable method to the following address:

KLB GLOBAL
212 Park ave
Manalapan NJ 07726

Sorry, we can’t accept COD deliveries.

Shipping policy

All orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.

Domestic

  • Orders in the US are delivered within 3-5 business days from shipment (estimated)
  • Orders destined for APO/FPO/DPO are delivered within 7 business days from shipment (estimated)
  • Orders destined for Alaska, Hawaii and Puerto Rico are delivered within 7 business days from shipment (estimated)

International

  • We currently ship internationally - except for a few countries. Click here to view the full list
  • International orders will be delivered within 7-14 business days (estimated)

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Duties & taxes for international orders

Please note that some international orders may be subject to local import charges. Customs policies are controlled by the local government at the destination of import and we are not responsible for any additional charges made by your local government.

Damaged or defective items

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at [email protected] with a picture and order number and we will take care of the rest.

Lost packages

If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for US orders and within 30 days for international orders and we’ll be happy to assist you.

If your package is listed as delivered according to tracking information, but you still have not received it please contact us in a timely manner via email and we’ll be happy to assist you. Orders that are returned to us due to invalid shipping information can be resent, however, the customer will be responsible for the shipping costs.

MAELYS Cosmetics reserves the right to change and update this return policy at any time.

You are welcome to contact customer service with any questions by email at [email protected]

Terms of Use
  1. General
    1. The use of MAELYS’ Website is subject to the terms below and is indicative of a consent thereto. Every Website user accepts and agrees to the Terms & Conditions and agrees to raising no arguments against MAELYS or MAELYS’ product marketer, or any on its behalf, other than arguments related to a breach of the obligations included in these Terms & Conditions.
  2. Products
    1. Company may revise, at its sole discretion and at any time, the Website content and the products sold therein. The mere fact that a certain product was put up for sale on the Website on a certain date does not guarantee the continued offering of such product on the Website in the future. Company does not guarantee any minimum volume, availability or selection.
  3. Purchasing Products on the Website
    1. Subject to the provisions of these Terms & Conditions, any lawful holder of a valid credit card may purchase products on MAELYS’ Website, provided they have given the information requested during the purchase process. All PayPal users may also purchase products on MALEYS’ Website subject to PayPal’s terms of use and agreement with Company.
    2. Notwithstanding the aforesaid, Company may disallow a certain client to purchase products on the Website – due to any reason whatsoever, even in the event such client has already ordered products on Website in the past. Without derogating from the aforesaid hereinabove, Company may void clients’ eligibility to place Website transactions in any of the following cases:
      • Incorrect details were provided by the client during Website registration;
      • Client’s action or inaction impacts or might impact Website or Company or any third parties;
      • Services of MAELYS’ Website were used by client to carry out an illegal act under the laws of the State of Israel or to allow, aid, abet or encourage the carrying out of such act;
      • Client’s breach of the terms of this Agreement.
      • Company shall conduct a credit card check through a clearing company for each transaction payment; the transaction will be approved subject to the credit company’s approval. No transactions will be approved for holders of blocked and/or restricted-use credit cards.
      • In areas with limited access due to security reasons, MAELYS may place products for clients in an acceptable, nearby location, to be coordinated in advance.
  4. Dates and Supply
    1. It is hereby clarified that you shall have no argument, demand or suit against Company due to shipping, other than arguments related to a breach of the obligations included in these Terms & Conditions.
    2. It is clarified that Company shall not be held liable for delays resulting from incorrect details given by the user, or delays emanating from the shipping company.
  5. Changes and Cancellations
    1. The buyer may cancel the transaction pursuant to provisions of the Consumer Protection Law and/or Regulations (herein: Consumer Protection Law) as specified below.
    2. In the event Client did not close their order, including due to failure to complete details, e.g. name and payment method number, within 14 days of placing the order, Company may cancel the order at its sole discretion.
    3. Post-shipping cancellation. A product can be returned within 14 days of purchase provided that no use was made, and it is returned in its original packaging. The product is meant for personal use only; opening the packaging shall be seen as product use.
    4. Shipping inspection: you are required to inspect the shipping contents immediately upon receiving it and compare it to both your order and the invoice given to you soon before the shipment, without delaying the courier. Any question or inquiry regarding the supplied order should be referred to customer service via Website’s Contact Page within 24 hours of delivery. In the event the product arrived in any faulty condition, Company shall ensure the supply of a new product to Client at its own expense.
  6. Pricing Updates
    1. Company may change product prices as specified below, at its sole discretion and without being required to provide prior notice.
  7. Taxes and fees
    1. US
      • Items sold on Maelys.com and shipped to locations in the US, including territories may be subject to tax.
    2. INTERNATIONAL
      • Shipment to countries outside of the U.S. may be subject to taxes such as VAT, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
      • To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.
  8. Payment Method
    1. Website accepts payment via valid credit cards only or PayPal
    2. All PayPal users may buy MAELYS products subject to the terms of use.
    3. MAELYS reserves the right to stop accepting any payment method on Website, permit the use of other payment methods, and apply various payment arrangements for credit card types or payment methods accepted by MAELYS.
  9. Payment Terms and Schedule
    1. Payment terms and schedule shall be decided by Company. Possible payment dates and number of installments shall be displayed to your approval upon order confirmation.
  10. Promotions, Benefits and Discounts
    1. The MAELYS Website offers sales promotions, benefits and discounts to its clients. Company may offer promotions, benefits and various discounts on Website as per its needs, and may also, at any time, stop such promotions, benefits and discounts, replace or change them, without being required to provide prior notice.
    2. There will be no multiple promotions, benefits or discounts on Website.
  11. Amending These Terms & Conditions
    1. Company reserves the right to amend the provisions and terms of use of Website at any time it deems fit, at its absolute sole discretion. Users are responsible for reviewing the terms of use from time to time and see the updates.
  12. Miscellaneous
    1. Company shall take all reasonable steps to secure the information provided by the user. However, it is clarified that Company cannot perfectly secure its information system and communications against unauthorized penetration and prohibited use by third parties. Therefore, Company shall not be held liable, directly or indirectly, to unauthorized penetrations of others or as a result of actions and/or inactions not under Company’s control.
    2. This Website might allow its visitors to receive advice in various fields, whether by direct correspondence, articles, ads or other methods, and MAELYS and the MAELYS product marketer – Company, does not give advice or opinions concerning the advice provided on Website. It is hereby clarified that the advice provided on Website does not replace medical consultation; in light of that, any individual who suffers from any medical issue, including skin problems, allergies or any sensitivities – must consult with a physician prior to using the product. MAELYS and the MALEYS product marketer – Company, shall not be responsible for the nature of the advices provided on Website and shall not be held liable for the impact of recommended products.
    3. All copyrights and intellectual property rights whatsoever, in relation with any advertisement, content, article, design, application, file, software and any other material, whether physical or abstract, advertised on this Website or on behalf of Company are exclusively owned by Company. Any duplication, distribution, public display, provision to a third party or any commercial or non-commercial use is prohibited unless done with Company’s written, explicit and prior consent. Any question related to using the Website should be referred to Company via e-mail: [email protected].
    4. Use of the Website shall be governed by the laws of the State of Israel.
    5. Exclusive jurisdiction in any matter resulting from use of the Website shall be given to the competent courts of law in Tel Aviv only.
Privacy Policy

MAELYS Cosmetics is the only operator collecting or maintaining personal information through the https://www.maelyscosmetics.com website. A member (any visitor or other person making use of the website) may contact https://www.maelyscosmetics.com using the following information: Maelyseu Cosmetics 2017 Ltd

Please review the Terms & Conditions of Usage.


COLLECTION OF INFORMATION

The website actively collects information from its members such as first and last name, age, city and state, email address, gender,birth date, and information through signup forms, applications, voluntary surveys, sweepstakes, contests, purchases, and participation in public forums such as bulletin boards.

The site reserves the right to passively collect information related to site usage such as time spent on site, areas visited, and sites linked to and from. In the future, the site may collect additional information and may install cookies on members' hard drives. The site allows members to make personal information available in public forums such as bulletin boards, to the extent the members choose to disclose such information. If a member contacts any employee or affiliated person, a record of that correspondence may be kept.

The site is prohibited from conditioning a member's participation in an activity on the member's disclosing more personal information than is reasonably necessary to participate in such activity.


USAGE OF INFORMATION

Personal information is used for recordkeeping, site management, activities on the site, the fulfillment of requested transactions, and marketing only to members who have consented to such marketing.
Personal information collected from members is not disclosed to third parties, except companies with which the web site is affiliated by common ownership. The site may retain third parties to review certain personal information to advise it on demographic and marketing related issues, typically on an aggregated basis, and only after such third parties have agreed to maintain the confidentiality, security, and integrity of any personal information obtained.


MINORS (CHILDREN)

A parent (or guardian) of a minor may consent to collection and use of that minor's personal information without consenting to the disclosure of that information to third parties.
Parents can review and have deleted the minor's personal information and/or can refuse to permit further collection or use of the minor's personal information, either of which will terminate the minor's membership on the site.
I do / do not consent (circle one) to the collection and use of my child's personal information by MAELYS Cosmetics, subject to the terms of the privacy policy printed above.



Date: _______________________________
Parent/Guardian’s Signature: _______________________________
Parent's Name (print): _____________________________________
Minor's Name (print): ______________________________________
Parent's e-mail: __________________________________________

Georgiou Griva Digeni 81-83, 1st, 5th and 6th Floors, Nicosia 1090, Cyprus.
*This address is not for products returns.

Email: [email protected]

California Privacy Rights:

This part of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the business running www.maelyscosmetics.com/ and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).

The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to "The California Consumer Privacy Act of 2018" (Users are referred to below, simply as “you”, “your”, “yours”), and, for such consumers, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.

This part of the document uses the term “personal information“ as it is defined in The California Consumer Privacy Act (CCPA).

Categories of personal information collected, disclosed or sold
In this section we summarize the categories of personal information that we've collected, disclosed or sold and the purposes thereof. You can read about these activities in detail in the section titled “Detailed information on the processing of Personal Data” within this document.

Information we collect: the categories of personal information we collect

We have collected the following categories of personal information about you: .

We will not collect additional categories of personal information without notifying you.

How we collect information: what are the sources of the personal information we collect?

We collect the above mentioned categories of personal information, either directly or indirectly, from you when you use www.maelyscosmetics.com/.

For example, you directly provide your personal information when you submit requests via any forms on www.maelyscosmetics.com/. You also provide personal information indirectly when you navigate www.maelyscosmetics.com/, as personal information about you is automatically observed and collected. Finally, we may collect your personal information from third parties that work with us in connection with the Service or with the functioning of www.maelyscosmetics.com/ and features thereof.

How we use the information we collect: sharing and disclosing of your personal information with third parties for a business purpose

We may disclose the personal information we collect about you to a third party for business purposes. In this case, we enter a written agreement with such third party that requires the recipient to both keep the personal information confidential and not use it for any purpose(s) other than those necessary for the performance of the agreement.

We may also disclose your personal information to third parties when you explicitly ask or authorize us to do so, in order to provide you with our Service.

To find out more about the purposes of processing, please refer to the relevant section of this document.

No sale of your personal information

In the past 12 months we have not sold any of your personal information.

What are the purposes for which we use your personal information?

We may use your personal information to allow the operational functioning of www.maelyscosmetics.com/ and features thereof (“business purposes”). In such cases, your personal information will be processed in a fashion necessary and proportionate to the business purpose for which it was collected, and strictly within the limits of compatible operational purposes.

We may also use your personal information for other reasons such as for commercial purposes (as indicated within the section “Detailed information on the processing of Personal Data” within this document), as well as for complying with the law and defending our rights before the competent authorities where our rights and interests are threatened or we suffer an actual damage.

We will not use your personal information for different, unrelated, or incompatible purposes without notifying you.

Your California privacy rights and how to exercise them

The right to know and to portability

You have the right to request that we disclose to you:

  • the categories and sources of the personal information that we collect about you, the purposes for which we use your information and with whom such information is shared;
  • in case of sale of personal information or disclosure for a business purpose, two separate lists where we disclose:
    • for sales, the personal information categories purchased by each category of recipient; and
    • for disclosures for a business purpose, the personal information categories obtained by each category of recipient.

The disclosure described above will be limited to the personal information collected or used over the past 12 months.

If we deliver our response electronically, the information enclosed will be "portable", i.e. delivered in an easily usable format to enable you to transmit the information to another entity without hindrance – provided that this is technically feasible.

The right to request the deletion of your personal information

You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on www.maelyscosmetics.com/, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.

How to exercise your rights

To exercise the rights described above, you need to submit your verifiable request to us by contacting us via the details provided in this document.

For us to respond to your request, it’s necessary that we know who you are. Therefore, you can only exercise the above rights by making a verifiable request which must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
  • describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will not respond to any request if we are unable to verify your identity and therefore confirm the personal information in our possession actually relates to you.

If you cannot personally submit a verifiable request, you can authorize a person registered with the California Secretary of State to act on your behalf.

If you are an adult, you can make a verifiable request on behalf of a minor under your parental authority.

You can submit a maximum number of 2 requests over a period of 12 months.

How and when we are expected to handle your request

We will confirm receipt of your verifiable request within 10 days and provide information about how we will process your request.

We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.

Our disclosure(s) will cover the preceding 12 month period.

Should we deny your request, we will explain you the reasons behind our denial.

We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.

SUBSCRIPTION
How does your subscription program work?

With a subscription, you'll get our Body Reshaping Collection once a month at a fixed 15% discount. All automatic, worry free, and with our same great money back guarantee. You can cancel or adjust your order at any time, hassle free.

How do I cancel my subscription?

That’s super-easy! simply click here, enter your email, pick the subscription plan you want to cancel and click on “cancel this subscription”, That’s it! No extra fees or payments.

Below are all the countries we currently ship to.
If your country is not listed, we are not able to ship there currently. We are constantly working to ship to additional countries so please check out the list for updates.

Andorra
Australia
Austria
Belarus
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czechia
Denmark
Dominican Republic
Estonia
Finland
France
French Guiana
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
San Marino
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Ukraine
United Kingdom
United States of America
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With a subscription, you'll get your favorite MAELYS products once a month, at a fixed discount of 15%.
You can cancel your subscription at any time. Your credit card will only be charged when your order ships. The discount applied every time is 15% off.

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