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Shipping & Returns

MAELYS COSMETICS SHIPPING AND RETURNS POLICY

Your satisfaction is guaranteed at MAËLYS Cosmetics. If for any reason you are not satisfied with a product directly purchased from our website and wish to return or exchange it, you may return the product for a refund or make a free exchange.


RETURN & EXCHANGE POLICY

For U.S orders:

To return any item(s) using a prepaid shipping label, please email us at [email protected] with the following subject line: "REFUND - ORDER #12345678".

In the body of the email, please include the product(s) you would like to return and the reason(s), and our customer service team will take care of the rest.

Once you receive the label from our team, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).

  • B-Tight, B-Flat and B-Perky can be returned or exchanged within sixty (60) days of the purchase date. All other products can be returned or exchanged within thirty (30) days of the purchase date
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

If you experience any problems in downloading your return label after clicking the link above, please reach out to [email protected] with your order number, the products you’d like to exchange or return, and a short explanation of the reason, and we’ll take care of the rest.

For International orders:

In order to return your order please send it back to us via a traceable method to the address written below. Please make sure to keep the tracking information should we need it for tracking purposes. Please note: we do not cover the shipping costs.

We’ll process your return as soon as we receive it. If the returned items are compliant with our return policy (as listed below) - we will refund your order automatically. If not, we will contact you and be more than happy to solve any issues and make it right for you.

  • B-Tight, B-Flat and B-Perky can be returned or exchanged within sixty (60) days of the purchase date. All other products can be returned or exchanged within thirty (30) days of the purchase date
  • This policy is only valid for orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website
  • In order to be eligible for a refund or exchange - all products must be returned, whether empty, partially used, or unopened

Send your item via traceable method to the following address:

KLB GLOBAL
212 Park ave
Manalapan NJ 07726

Sorry, we can’t accept COD deliveries.


SHIPPING POLICIES

All orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed on the following Monday.

  • Domestic
    • Orders in the US are delivered within 3-5 business days from shipment (estimated)
    • Orders destined for APO/FPO/DPO are delivered within 7 business days from shipment (estimated)
    • Orders destined for Alaska, Hawaii and Puerto Rico are delivered within 7 business days from shipment (estimated)
  • International
    • We currently ship internationally - except for a few countries. Click here to view the full list
    • International orders will be delivered within 7-14 business days (estimated)

All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Duties & taxes for international orders

Please note that some international orders may be subject to local import charges. Customs policies are controlled by the local government at the destination of import and we are not responsible for any additional charges made by your local government.


DAMAGED OR DEFECTIVE ITEMS

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us at [email protected] with a picture and order number and we will take care of the rest.


LOST PACKAGES

If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for US orders and within 30 days for international orders and we’ll be happy to assist you.

If your package is listed as delivered according to tracking information, but you still have not received it please contact us in a timely manner via email and we’ll be happy to assist you. Orders that are returned to us due to invalid shipping information can be resent, however, the customer will be responsible for the shipping costs.


MAELYS Cosmetics reserves the right to change and update this return policy at any time.
You are welcome to contact customer service with any questions by email at [email protected]

Below are all the countries we currently ship to.
If your country is not listed, we are not able to ship there currently. We are constantly working to ship to additional countries so please check out the list for updates.

Andorra
Australia
Austria
Belarus
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czechia
Denmark
Dominican Republic
Estonia
Finland
France
French Guiana
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
San Marino
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Ukraine
United Kingdom
United States of America
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