What is the MAËLYS Subscribe & Save program?
MAËLYS Subscribe & Save program is the most convenient way for you to get the products you want delivered to you on a regular schedule. We send your fave products based on your chosen frequency, right to your doorstep. The service is easy to use and customizable, so you can make changes whenever you need. Just tell us how often you want your products, and we'll take it from there. FYI, you get 20% off all Subscribe & Save products!
You always have complete control over your Subscribe & Save orders. We send an email reminder 7 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within your account. Changes to orders can be made any time before the next scheduled shipment date, and you can cancel at any time.
What are the benefits of Subscribe & Save?
That’s easy!
- 20% off all recurring orders
- Free gifts (!!)
- Loyalty points on every order
- Easy subscription management
- Easy cancellation any time
How do I subscribe to Subscribe & Save?
Subscribing is easy! It can be done while browsing on a product page or while you are reviewing products in your shopping cart. To get started, simply select the Subscribe & Save option for your desired product, select your preferred shipment frequency, and your preferred day of delivery, and then check out.
All Subscribe & Save orders require a credit or debit card, or payment via Paypal. Alternative payment forms, such as gift cards, Afterpay, Klarna, and Apple Pay cannot be accepted.
After you subscribe, you will receive an email confirming your Subscribe & Save subscription. This email will include a link to access the ‘My Subscriptions’ section in your account, where you can manage your future orders and account information.
We will automatically place your Subscribe & Save orders according to your selected frequency, and you will only be billed on the day your order is shipped. We will send you an email reminder 7 days before each Subscribe & Save order. You will also receive email notifications regarding other important information related to your subscription, such as product discontinuation, out-of-stock products, or confirmation that your subscription has been canceled.
Log into your account, click “My Subscriptions”, scroll down, and click the “Manage My Subscriptions” button, locate the subscription you’d like to make edits to and click “Edit” on the right side of the subscription. Once the popup has opened…
Shipment Date:
Select the “Change next shipment date” button, click confirm at the bottom, then follow the steps to completion. Or…log in & head to the ‘My Subscriptions’ section of your account. Click the ‘Change Date’ button below the next shipment date and follow the steps to completion. This will change the order date for this Subscribe & Save order and for all future refills. If you’d like to send your order now, follow the same steps, and select the ‘Send Now’ option.
Frequency:
Select the “Change subscription frequency” button, click confirm at the bottom, then follow the steps to completion.
Product:
Select the “Change product” button, click confirm at the bottom, then follow the steps to completion.
Payment Method:
Select the “Change payment method” button, click confirm at the bottom, then follow the steps to completion.
Log into your account, click on “My Subscriptions”, click on the “Manage My Subscriptions” button at the bottom of the screen, scroll down to view ‘My Details’ and click ‘Edit’ to the right of your Shipping Address.
If there’s a product you’ve had your eye on but aren’t ready to fully commit to, you can add it to your upcoming subscription order. One-time items allow you to take advantage of the Subscribe & Save discount and apply it to any product! You can add it directly from the product page or within the ‘My Subscriptions’ page in your account. If you added it by mistake, you can remove it in ‘My Subscriptions’.
Please allow up to 24 hours for all modifications or cancellations to be processed.
Log into your account, click “My Subscriptions”, scroll down, and click the “Manage My Subscriptions” button. Click “Edit” on the subscription you’d like to make changes to, then click “Cancel My Subscription” at the very bottom. Once you’re there…
Skip:
Select the “Skip My Next Order” button and follow the steps to completion.
Pause:
Select the “Pause My Next Order” button and follow the steps to completion.
Cancel:
Scroll to the bottom of the popup and select the “No Thanks, I Want To Cancel” button. Please follow the steps to completion.
Any inactive subscriptions will be displayed at the bottom of your ‘Subscriptions’ page. When you change your mind and come back to us, you can easily reactivate them.
Please allow up to 24 hours for all modifications or cancellations to be processed.
Log into your account and click on “My Subscriptions”. Scroll down & select the “Manage My Subscriptions” button. There you’ll be able to view and reactivate your “Canceled Subscriptions”. Simply select the one you’d like to reactivate, hit the “Reactivate” button and you’re good to go!
Subscribe & Save products that have the same order date, shipping address, billing address, and payment method will automatically ship as one order. If you have more than one Subscribe & Save product and want the products to ship in the same order, simply visit the ‘My Subscriptions’ section of your account and change the next order dates to be the same. You must confirm that the orders are going to the same shipping address and have the same billing address and payment method.
Def! To do so, you must be logged into your account. Visit the page of the product that you wish to add to your order and find the ‘Add to my order on (date)’ button. When you click this button, you will have the option to add the product to your next scheduled order as one-time delivery only or as a Subscribe & Save product.
MAËLYS individual product prices may go up or down over time. If the price of your Subscribe & Save product changes, the new price will be shown in your order review email and will be applied only to future shipments. You can review your subscription price and edit or cancel your subscription at any time.
Kind of! When you first subscribe to the Subscribe & Save program, your order may qualify for promotions that are offered on the site at that time. However, future Subscribe & Save orders do not qualify for additional promotions that may be available on the site.
Please note that the Subscribe & Save discount on the initial order may not be combinable with all promotions. The offer is not combinable with the Welcome offer or major sales events such as Friends & Family, Black Friday, and Cyber Monday.
We hate it, but these things happen. If a product in your Subscribe & Save order becomes discontinued, we will send you an email notifying you that your subscription for that product has been canceled, and you will not be charged.
Will I earn rewards such as points on my Subscribe & Save orders?
Yes, you’ll continue to earn points as part of THE BOD SQUAD on the initial order and recurring Subscribe & Save orders. Please click here for more info on our Loyalty Program.
Subscription Terms
Subscribe & Save products will automatically ship until you cancel. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you’ve selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.
What is the return policy for Subscribe & Save products?
If you’d like to process a return or exchange, click here. Subscribe & Save orders can be returned or exchanged within 60 days of delivery.
Please note that the shipping fee for Subscribe & Save orders is non-refundable, and a fee will be deducted from your refund to compensate for the cost of returning a subscription order.
If you received free products in your order and all items in the order are being returned, the free gift must also be returned.
Any subscription order that occurs after the initial opt-in order can only be returned if the products are unopened & in their original packaging.
Need additional support?
For customer service, contact us at: [email protected]
Try Before You Buy allows you to try any of our products without paying for them upfront. It makes falling in love with new products that much easier!
Once you receive the product(s) purchased as part of the Try Before You Buy offer, you have 21 days from the date of delivery to try the products ("Try Before You Buy period"). After the Try Before You Buy Period, you’ll be automatically charged for the products. If you’re not obsessed, you can exchange or return them before the end of the Try Before You Buy Period, no questions asked! We’ll send you a prepaid return label on the house. Please reach out to us to submit a return or exchange here.
How does Try Before You Buy work?
It goes like this: You pick a product of your choice and try it at home for 21 days. Just pay for shipping.
Not obsessed? You can send it back, no questions asked! We’ll send you a return label on the house.
If you love the product, keep it. You will be charged once the 21-day trial has passed. If you return it before the trial period ends, you won’t be charged.
*Please note the following:
The upfront shipping fee is non-refundable.
All Try Before You Buy orders are subject to a preauthorization charge for the full order amount. For more information on preauthorization, please see the “What is preauthorization?” question below.
Is Try Before You Buy free?
Almost! When ordering a Try Before You Buy product, you only have to pay the non-refundable shipping fee.
What is a temporary hold?
A temporary hold is a fraud prevention measure used by financial institutions to ensure the safety of transactions. It places a temporary hold on your card, which verifies that the necessary funds are available. However, these funds are not actually withdrawn from your account.
During the trial period, the temporary hold will remain in place for an amount of time dependent on your bank’s policies, but you will not be charged the full amount unless you decide to keep the product(s) after the trial period ends.
When does the trial period start for my Try Before You Buy order?
Your 21-day trial starts the day your order is delivered.
Will I earn rewards such as points on my Try Before You Buy orders?
Yes, as long as you keep your products, you’ll continue to earn points on your Try Before You Buy orders as part of THE BOD SQUAD.
How do I return/exchange my Try Before You Buy order?
If you’d like to return or exchange products, click here to contact our customer support and ask to return or exchange the products. Upon your request, we’ll send you a return label on the house. Note, the return label must be scanned by the shipping carrier within the Try Before You Buy period, in order to be eligible to return the products without being charged.
If free products were included with your order and all items purchased in the order are being returned, the free products must also be returned to qualify as an eligible return.
For more information, see our Returns & Exchange Policy.
What types of payment are accepted for Try Before You Buy orders?
All Try Before You Buy orders can be made via credit card or Paypal. Alternative payment forms, such as gift cards, Afterpay, Klarna, and Apple Pay, are not accepted.
Does my Try Before You Buy order qualify for online promotions?
Try Before You Buy orders do not qualify for online promotions unless you are subscribing to our Subscribe & Save refill program.
Which countries can participate in Try Before You Buy?
For now, Try Before You Buy is only available in the U.S.
Is there a limit on how many Try Before You Buy orders I can place?
Each customer can place one Try Before You Buy order. All Try Before You Buy products are up for grabs so long as you haven’t ordered the same product(s) previously or have more than one of the same Try Before You Buy products in your cart. Duplicate product(s) will be removed from your cart automatically.
Can I add a subscription to my Try Before You Buy order?
Yes! However, since your original order will be a Try Before You Buy order, please note that the shipping fee will still apply. If you choose to cancel/exchange your Try Before You Buy order, your subscription orders will be updated automatically.
How can I redeem points?
During checkout, you will be given the option to redeem your points and apply them to your order. You can redeem them in multiples of 100 points!
100 points= $10
200 points= $20
How much are my points worth?
Great question! Check out the chart below:
100 points= $10
200 points= $20
Why didn't my tier status update?
Good things take time! It takes one month (30 days) after your purchase for the points you earned to count toward an upgrade in your tier status. For example, if your last order was placed on March 20th, then the purchase will count towards your tier status on April 19th, 30 days later.
If your tier status hasn’t been updated after 30 days, shoot us an email at [email protected], and we’ll sort it out ASAP!
Do my points expire?
Unfortunately, yes. Your points will expire one year from your most recent purchase, but all the more reason to use ‘em ASAP, right?!
How can I change the email address associated with my loyalty account?
Hit us up at [email protected], and we’d be happy to help.
Do I need to set up an account to place an order?
Well, you don’t HAVE to, but if you check out as a guest, you’ll be missing out on exclusive offers, birthday gifts, early access, and a bunch of cool other stuff!
How do I register or sign in?
To log in or sign up click on the avatar on the top of the site and follow the steps as shown.
I forgot my password. What do I do?
Happens to all of us. Simply click on the “Forgot Password” link during the login process and follow the instructions to set up a new one.
How long will it take to receive my order?
- U.S. orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed the following Monday.
- U.S. orders are usually delivered within 4-6 business days from shipment. Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).
- UK orders are usually delivered within 2 business days from shipment.
- Please note: UK orders will be processed the same day the order is placed if your order is received by 2:00 pm GMT. Orders received after 2:00 pm GMT will be processed on the next business day. Orders received after 2:00 pm GMT on Friday will be processed the following Monday.
Canada, New Zealand, and Australia:
- Due to high demand - orders to these countries will be delivered within 7-14 business days (estimated).
- Orders to Australia will be processed within 3 days, and orders to Canada and New Zealand will be processed the same day the order is placed if your order is received by 12:00 pm EST. Orders received after 12:00 pm EST will be processed on the next business day. Orders received after 12:00 pm EST on Friday will be processed on the following Monday.
- All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.
Shipping & handling charges are as follows:
USA:
We offer free domestic shipping on all U.S. orders.
Canada:
Standard shipping: CA$15 (free shipping over CA$175!).
*All prices include
duties & taxes.
United Kingdom:
Standard shipping: 5.95GBP (free 2-day shipping on orders over 55GBP!).
*All prices include duties & taxes.
Australia:
Standard shipping: A$19 (free shipping on orders over A$99!).
Rest Of the World:
International shipping costs vary by country.
The
shipping cost will update automatically in the checkout process.
Try Before You Buy Orders:
Free shipping does not apply to Try Before You Buy orders.
How can I track my order?
It's super easy! Just Click Here and enter your order or tracking number.
Do I have to sign for my package upon arrival?
Nope, just make sure your package is being delivered to a secure location.
What do I do if my package is lost?
If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for U.S. orders and within 30 days for international orders, and we’ll be happy to assist you.
If your package is listed as delivered according to tracking information, but you still have not received it, please contact us promptly via email, and we’ll be happy to assist you. Orders returned to us due to invalid shipping information can be resent. However, the customer will be responsible for the shipping costs.
Damaged or defective items
If the item(s) in your shipment arrive damaged, please keep the box, packing materials and the item(s) and contact us at
[email protected]
Please include a photo and your order number and we’ll take it from there.
Duties and taxes for international orders
All duties and taxes are included in international orders during placement. No additional charges will be added at delivery.
Shipping policy
- U.S. orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed the following Monday.
- U.S. orders are usually delivered within 4-6 business days from shipment. Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).
United Kingdom:
- UK orders are usually delivered within 2 business days from shipment.
- Please note: UK orders will be processed the same day the order is placed if your order is received by 2:00 pm GMT. Orders received after 2:00 pm GMT will be processed on the next business day. Orders received after 2:00 pm GMT on Friday will be processed the following Monday.
Canada, New Zealand, and Australia:
- Due to high demand - orders to these countries will be delivered within 7-14 business days (estimated).
- Orders to Australia will be processed within 3 days, and orders to Canada, and New Zealand will be processed the same day the order is placed if your order is received by 12:00 pm EST. Orders received after 12:00 pm EST will be processed on the next business day. Orders received after 12:00 pm EST on Friday will be processed on the following Monday.
- All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.
Returns & Exchange Policy
- This policy applies only to orders made through maelyscosmetics.com. Items purchased from other retailers cannot be returned or exchanged on our website.
- Try Before You Buy returns must be initiated within the Try Before You Buy period (for more information, see the MAELYS TRY BEFORE YOU BUY TERMS AND CONDITIONS). All other returns must be returned within 60 days from the purchase date.
- You will only be eligible for a refund, trial cancellation if you ship back the returned products by using the label provided to you by our customer support upon your request to return products. Note, the scanning of the return label by the shipping carrier will serve as proof of the return initiation date. If there is a delay in receiving the return label, due to delays on MAELYS behalf, we will extend the eligibility period for return to accommodate.
- To be eligible for a refund, exchange or trial cancellation, products must be returned, whether empty, partially used, or unopened (for subscription recurring orders please see below).
- If free products were included with the order and all items in the order are being returned, the free products must also be returned to qualify for a return.
- Any subscription recurring order following your initial subscription order can only be returned if the products are unopened and in their original packaging.
- We hereby reserve the right to inspect the returned products to ensure they meet the eligibility criteria as outlined in this policy. If the returned items do not meet these criteria, you may not be eligible for a refund or trial cancellation, and the items may be returned to you at your expense.
- Original shipping or handling fees are always non-refundable.
-
For US orders:
To return any product please reach out to us using the CONTACT US page on our website or email us at [email protected] with the following subject line: "REFUND - ORDER #12345678” to receive a prepaid return label. The email must specify the products you wish to return and, if possible, the reason for returning. Following you request our customer service team will provide a prepaid shipping label.
Returns must be sent using the return label provided by MAELYS.
Once you receive the return label from us, please affix the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).
If you experience any problems downloading your return label or following the return process, please contact [email protected] with your order number, the products you’d like to return, and specify any issues with the return. -
For International orders:
In order to return products please send it back to us via a traceable method to the address written below. Please make sure to keep the tracking information should we need it for tracking purposes. Please note that we do not provide a prepaid return label for International orders and the return will be at the expense of the customer.KLB GLOBAL 183 Three Brooks Rd Freehold NJ 07728
Sorry, we can’t accept COD deliveries.
Can I use multiple promotion codes at one time?
Now that would be the dream, wouldn’t it?! At this time, you can only use one promotional code per order. BUTT, if you join our loyalty club you can redeem points for discounts and use the promo codes simultaneously! Thank us later!
What payment methods do you accept?
We’ll take the lot: Visa, American Express, Mastercard, Discover, Paypal and Afterpay. For subscription orders we accept all of the above methods except Paypal and Afterpay.
Is sales tax applied to my order?
MAËLYS charges taxes and duties for online transactions based on your shipping address and as required by applicable laws.
What do I do if the order I received is incorrect or incomplete?
Contact us and we will fix your order ASAP.
How do I edit or cancel my order?
Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.
If your shipping information is incorrect, please contact us and we will try our best to update your shipping information.
If you receive your order and want to return or exchange it - we’ll be happy to help. For more details on our return/exchange policies and how to make a return/exchange, please see the “Shipping & Returns” section.
How do I use my Refer A Friend voucher?
You’ll get a personal coupon code to use during checkout and bag the discount. It’s that simple.
I referred my friend, when will they get their voucher?
Once you’ve sent them an invite to shop MAËLYS - they immediately get an email/DM/SMS with the deal. They need to click on the link and follow the simple instructions to get their code.
When will I get my Refer A Friend voucher?
As soon as your friend makes their purchase with their personal coupon code! If your friend made a purchase with their personal coupon code and you didn’t get your own code - contact us and we’ll be happy to help.
Why isn't my referral code working?
Oops, that’s not supposed to happen. Contact us with a screenshot of the email you got and we’ll be happy to help.
Why haven't I received my referral code?
First, call your friend (or text, like any normal person would) and check if they indeed used their code to make a purchase. They MUST make a purchase in order for you to get your $15 off. If your friend made a purchase with their personal coupon code and you didn’t get your code - contact us and we'll be happy to help.
How does Refer A Friend work?
Use our system to send your friend an email/DM/SMS. Your friend receives their coupon code and goes shopping. Once your friend has made a purchase using their personal coupon code - you will get an email with your code for $15 off! And yes, you can refer as many friends as you like! Bring ‘em alllllll. Click here to start.
What are the shipping costs?
Shipping & handling charges are as follows:
USA:
We offer free domestic shipping on all U.S. orders.
Canada:
Standard shipping: CA$15 (free shipping over CA$175!).
*All prices include
duties & taxes.
United Kingdom:
Standard shipping: 5.95GBP (free 2-day shipping on orders over 55GBP!).
*All prices include duties & taxes.
Australia:
Standard shipping: A$19 (free shipping on orders over A$99!).
Rest Of the World:
International shipping costs vary by country.
The
shipping cost will update automatically in the checkout process.
Try Before You Buy Orders:
Free shipping does not apply to Try Before You Buy orders.
How long will it take to receive my order?
- U.S. orders will be processed the same day the order is placed if your order is received by 2:00 pm EST. Orders received after 2:00 pm EST will be processed on the next business day. Orders received after 2:00 pm EST on Friday will be processed the following Monday.
- U.S. orders are usually delivered within 4-6 business days from shipment. Orders destined for APO/FPO/DPO, Alaska, Hawaii, and Puerto Rico are delivered within 12 business days from shipment (estimated).
- UK orders are usually delivered within 2 business days from shipment.
- Please note: UK orders will be processed the same day the order is placed if your order is received by 2:00 pm GMT. Orders received after 2:00 pm GMT will be processed on the next business day. Orders received after 2:00 pm GMT on Friday will be processed the following Monday.
Canada, New Zealand, and Australia:
- Due to high demand - orders to these countries will be delivered within 7-14 business days (estimated).
- Orders to Australia will be processed within 3 days, and orders to Canada, and New Zealand will be processed the same day the order is placed if your order is received by 12:00 pm EST. Orders received after 12:00 pm EST will be processed on the next business day. Orders received after 12:00 pm EST on Friday will be processed on the following Monday.
- All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.
Can I get a product sample?
No, we don’t offer samples, but we do offer a hassle-free, 60-day money-back guarantee! Not that you’ll need it, ‘cuz we’re sure you’re gonna love our products, anyway!
What is your product return/exchange policy?
You can read about our return/exchange policy on our shipping & returns page.
I received a damaged product. What should I do?
If the item(s) in your shipment arrive damaged, please keep the box, packing materials and the item(s) and contact us at [email protected].
Please include a photo and your order number and we’ll take it from there.
Are your products available at other retailers?
You can find us in all ULTA Beauty stores across the U.S. and in over 800 Shoppers Drug Mart locations in Canada.
We are currently not available in any retailers across Europe, but stay tuned…
Can MAËLYS products be used during pregnancy or breastfeeding?
If you're pregnant or breastfeeding, we recommend consulting with your physician before using our products to ensure they're right for you.
Are MAËLYS products tested on animals?
We love our furry friends and would never put having a hot bod’ over their safety. We do not test our ingredients or our products on animals and are certified by PETA as a cruelty-free company.
Can men use MAËLYS products, too?
Our products work on all body types and skin types.
Is MAËLYS suitable for all skin types?
You know it! We thoroughly test our products to ensure they’re safe for all skin types!
I'm an influencer - how can I collab with MAËLYS?
Email us at [email protected] and let's talk.
How can my company work with MAËLYS?
Email us at [email protected]
How do I subscribe to your emails?
Great question! You can subscribe to our hilariously funny emails by entering your email at the very bottom of this page! Discounts, free gifts, and early access to product launches are on their way!
How do I unsubscribe from your emails?
Scroll to the bottom of any email and hit the “unsubscribe” button! Ugh, we hate goodbyes…
Can I use multiple promotion codes at one time?
Now that would be the dream, wouldn’t it?! At this time, you can only use one promotional code per order. BUTT, if you join our loyalty club you can redeem points for discounts and use the promo codes simultaneously! Thank us later!
Do you ship internationally?
Domestic:
We offer domestic shipping within the United States.
Rest of the world:
We offer international shipping to the following: Australia, Canada, New Zealand, and the United Kingdom.
Where is MAËLYS located?
MAËLYS Cosmetics USA INC is based in Delaware.
How do I know which product is best for me?
Every single one of our products is a targeted solution for a specific skin concern. Each one has its own page on our site with everything you need to know including benefits, ingredients, and best practices for application. Browse through the site, and if you still need some guidance, get in touch with us!
What does “clinically proven” mean?
Before our products are launched, they are tested by third-party dermatologists on panels of women with all different body types and a variety of skin concerns to ensure they live up to their claims.
So…did it help reduce the appearance of their cellulite? You betcha.
Faded the look of their stretch marks? That, too.
How do you build each product fragrance?
Our products are comprised of carefully selected fragrance notes that are known to complement each other. On every product page, you’ll find a fragrance scale with the different notes contained in the product.
How do you choose your ingredients?
We would never pick favorites…but we did. On every product page, you’ll find an ingredients tab with the key ingredients. These are our heavy-hitters keeping you looking tight and firm.
A patch test is a simple way of checking whether your skin will have an adverse reaction to a new product. How to do a patch test: Choose an accessible and clear patch of skin to test the new product on. It should be an area that you can comfortably leave alone for up to 24 hours (wrist, forearm). Wash the area first, dry it, and then apply a small amount of the product (about the size of a quarter). Leave the product on your skin for 24 hours, making sure that the area does not get wet. Note the results after 24 hours. If there is no reaction then you can safely use the product. If you experience a rash, redness, or visible skin irritation then it is likely that you have an allergy to the product and should wash the affected area right away. If you’re not sure if you’ve had a reaction then you should consult with your physician.
Didn't find the answer you were looking for?
Shoot us an email at: [email protected] or slide into our DMs on Facebook or Instagram